Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Unfortunately, because solving tickets consumes most of their time, strategic initiatives take a back seat. Therefore, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively identify avenues for service improvement, client acquisition, revenue generation, and new service offerings.
ServiceDesk Plus MSP now integrates with Zoho Analytics, a cloud-based, secure business intelligence (BI) platform, to provide MSPs access to advanced ITSM analytics without complex database queries. With this new platform, MSPs can
Zoho Analytics, with over one million users across the globe, enables you to easily and intuitively create business intelligence reports. You can create graphs and charts, including any fields of your choice, with a simple drag-and-drop interface. Further, you can extract important information from your service desk data and proactively make critical business decisions.
Zoho Analytics - Closed Requests Trend Report
Zoho Analytics - Request Completion Trend Report by Technician
Zoho Analytics - Request Summary Report by Technician
Zoho Analytics - SLA Dashboard
Zoho Analytics - Tickets by Nature of Request
Zoho Analytics - Top 10 Requesters
The Zoho Analytics add-on is available in ServiceDesk Plus MSP version 9.0.
A detailed walkthrough of the setup is given below,
This add-on is available for all customers of ServiceDesk Plus MSP, irrespective of their editions. After you set up the integration, you will get a 30-day free trial of Zoho Analytics' standard plan (for five users with 500,000 rows). After the trial period, we recommend upgrading your Zoho Analytics account to a paid plan or purchasing it as an add-on for maximum benefits. If you choose not to purchase, Zoho Analytics will still work with two users and 10,000 rows.
For further queries, please drop a mail to email@example.com