Set up over a dozen automated notifications for end users, including acknowledgment of new tickets and notification of ticket updates, resolution, and closure.
Inform IT technicians when tickets are created, unassigned, or left unpicked. Notifications can also be sent when the tickets are assigned to a single technician or a technician group and when end users reply to tickets.
Construct custom email templates for each notification to ensure standardized communication without redundant typing.
Technicians are loving the mobile app. They spend a lot of time out of their desks due to the way our business works. To be able to manage their tickets and get push notifications when they are roaming around is fantastic.
Tom Peach-Geraghty, IT manager, National Ice Centre, Nottingham, United Kingdom
Speed up Ticket Resolution with Instant and Automated Notifications