ServiceDesk Plus Cloud is hosted in state-of-the-art data centers around the world that are run by dedicated teams, ensuring high availability. Organizations don't need their own staff to maintain the service desk, and the onus of ensuring availability is on us. Upgrades are instantly available, and there is no need to test, schedule, or perform upgrades manually.
Zoho, our parent company, owns data centers in the United States, Canada, Europe, India, Australia, Japan, and China that host ServiceDesk Plus Cloud. Zoho's strict adherence to industry standards ensures data security and privacy. Our cutting-edge data centers are highly secure facilities equipped with around-the-clock security measures as well as periodic backups of user data across multiple servers.
With quick deployment and low up-front costs, ServiceDesk Plus Cloud helps organizations achieve faster ROI. ServiceDesk Plus Cloud's intuitive customizations make it ideal for organizations trying to reduce implementation costs. Being a hosted solution, ServiceDesk Plus Cloud does not require dedicated hardware, further reducing expenses and helping organizations get a better ROI.
Data security and privacy take center stage at ManageEngine. We have a dedicated team assigned to run privacy programs, internal audits, and awareness training for employees. All our cloud services comply with industry standards to ensure data security and privacy.
From enterprise service management to advanced customizations, transform service delivery to provide an incredible customer experience.
Extend ITSM best practices to other departments by spinning up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.Explore ESM →
Leverage the graphical workflow builder to create IT service and business process automations with end-to-end customization. Construct workflows for business processes, such as user onboarding and travel requests, and multi-department NOCs.Explore visual workflows →
Off-load low-level tickets to our conversational virtual support agent, Zia. She can analyze the context and provide recommendations, answer FAQs, update records, and interact with third-party apps to speed up the service response process.Explore Zia →
Enjoy unrestricted customization and automation with the built-in, low-code IDE to execute a variety of custom actions throughout the entire life cycle of service delivery.Explore the platform →
Establish ServiceDesk Plus Cloud as the hub for the functional areas of IT, and handle high-maturity operations such as experience management, performance analysis, event management, and delivery automation from your service desk.Explore integrations →
ServiceDesk Plus has flexible editions spanning all ITSM maturity levels.
ServiceDesk Plus is certified compatible with ITIL®4 framework*
ServiceDesk Plus offers on-premises, public cloud, and SaaS deployment options.
*Note: ServiceDesk Plus is PinkVERIFY certified as ITIL®4 compatible for four practices including Incident Management, Problem Management, Change Enablement and Service Request Management. It is also a SERVIEW CERTIFIEDTOOL for 8 ITSM practices
"Good value for the money, an enterprise toolset, and it does what you need it to do without overburdening your back-office staff."
ServiceDesk Plus serves as the function-to-function replacement of ServiceNow for a global cosmetics manufacturerFind out how →
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.