Data centre feature comparison of ManageEngine ITSM products

Select a Product:

ServiceDesk Plus is hosted in ManageEngine's own best-in-class data centers across the globe. During the signup process, your country is selected by default based on your IP address.

However, some features and functionalities may not be available in your region's data center. You can use the table below as a reference for the features that might not be presently available in your region's data center. We are constantly working to ensure every capability is uniformly available across all data centers.

Note: The features, functionalities, and integrations that are not listed here are generally available across all ManageEngine data centers.

Feature availability across data centers
Feature name	Edition	United States (US)	Europe (EU)	Australia (AU)	India (IN)	China (CN)	Japan (JP)	Canada (CA)	United Kingdom (UK)	Saudi Arabia (SA)	United Arab Emirates (UAE)	Singapore (SG)
Microsoft Teams Integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Teams Bot	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Teams Compose Extension	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	No	No
Microsoft Actionable Messages	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
User Import - Microsoft Entra & Google Apps	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Entra ID User Sync	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Outlook Add-in	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Slack integration	All	Yes	No	No	No	No	No	No	No	No	No	Yes
Jira integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Calendar integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft 365 SSO and Microsoft Entra integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Zapier integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Endpoint Central (on-premises model)	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Custom Functions	Enterprise / Add-on	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Custom Connections with external apps	Enterprise / Add-on	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
ManageEngine Site24x7 integration	All	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes
ManageEngine Applications Manager integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
ManageEngine OpManager integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
ManageEngine AlarmsOne integration	All	Yes	No	Yes	No	No	No	No	No	No	No	No
Zoho Analytics integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes
Zoho SalesIQ integration	All	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes
Zoho Vault integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes
Zoho Assist-based Remote Control	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Native Email Service	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
On-premises to Cloud Migration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No
ManageEngine ADManager Plus integration	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes
Endpoint Central Cloud integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
TeamViewer integration	Enterprise	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Cloud Telephony integration	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	Yes
Microsoft Intune integration	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Zoho Survey integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes
Attach files from cloud storage services	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Zoho Circuit	Enterprise	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	No
Power Automate integration	All	Yes	Yes	Yes	Yes	Yes	Yes	No (WIP)	No (WIP)	No (WIP)	No	No
DOMO integration	Enterprise	Yes	Yes	Yes	Yes	No	Yes	No	No	No	No	No
Extensions	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No	No
Lansweeper asset - Request association	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
Jira Extension [Request, Problem, Change, Release]	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No

Zia Chatbot integration	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	No	No
Zia Blended Conversations	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	No	No

Cluster analysis	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No
Collaborator suggestion	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Sentiment analysis	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Problem prediction	Enterprise	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	No
Template prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Priority prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Category prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Subcategory prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Item prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Group prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Technician prediction	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Reply based reopen or auto closure	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Change risk prediction	Enterprise	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Problem technician prediction	Enterprise	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Release Engineer Prediction	Enterprise	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Release Risk Prediction	Enterprise	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Solution Assist	All	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No

Workflow assist	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Resolution assist	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Solution generator	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Incident PIR generator	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Problem RCA generator	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Checklist generator	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Code generator	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Custom script generator	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Conversation summary	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Request auto approval	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Asset acknowledgement	Enterprise, Professional	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Reply assist	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Text assist	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Teams	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

Ask Zia	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes*	Yes*	Yes
Global mode	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Side pane mode	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Context retention	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Multi-modal input	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
RAG-based	All	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
KB recommendation	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Web search	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Default landing page	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Help Center	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

Zia Agent Studio	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
Request Context Assistant	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
L1 ServiceDesk Specialist	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
Helpdesk Coach	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
KB Article Generator	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No
PIR Generator	Enterprise	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No

MCP Support	All	Yes	Yes	Yes	Yes	No	Yes	Yes	No	Yes	Yes	No
Create MCP servers that combine tools from ServiceDesk Plus, ManageEngine, Zoho, and third-party apps	All	Yes	Yes	Yes	Yes	No	Yes	Yes	No	Yes	Yes	No
Create multiple MCP servers	All	Yes	Yes	Yes	Yes	No	Yes	Yes	No	Yes	Yes	No
Consume MCP tools from IDEs and MCP-supported clients	All	Yes	Yes	Yes	Yes	No	Yes	Yes	No	Yes	Yes	No
Tool actions respect the user's existing permissions in ServiceDesk Plus and each connected app	All	Yes	Yes	Yes	Yes	No	Yes	Yes	No	Yes	Yes	No

Zia (Zoho-hosted LLM)**	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes
Azure OpenAI integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
ChatGPT integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Claude	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
DeepSeek	All	No	No	No	No	Yes	No	No	No	No	No	No
Google AI Studio	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes

*Ask Zia is supported through Zia LLM in all data centers (DCs) except Saudi Arabia and the United Arab Emirates. For instances hosted in these DCs, Ask Zia is powered by Azure OpenAI, ChatGPT, Claude, and Google AI Studio.

**Zia (Zoho-hosted LLM) is a large language model hosted and governed by Zoho. This model is available by default for all GenAI features and the Ask Zia conversational bot.

For any queries regarding feature availability in your region, please drop an email to servicedeskplus-cloud-support@manageengine.com.

ServiceDesk Plus MSP is hosted in ManageEngine's own best-in-class data centers across the globe. During the signup process, your country is selected by default based on your IP address.

Note: The features, functionalities, and integrations that are not listed here are generally available across all ManageEngine data centers.

Feature availability across data centers
Feature name	Edition	United States (US)	Europe (EU)	Australia (AU)	India (IN)	China (CN)	Japan (JP)	Canada (CA)	United Kingdom (UK)	Saudi Arabia (SA)	United Arab Emirates (UAE)
User Import - Microsoft Entra ID & Google Apps	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Microsoft Entra ID User Sync	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Slack integration	All	Yes	No	No	No	No	No	No	No	No	No
Jira integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Microsoft Calendar integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Microsoft 365 SSO and Microsoft Entra ID integration	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Zapier integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Custom Functions	Enterprise / Add-on	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Custom Connections with external apps	Enterprise / Add-on	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
ManageEngine Site24x7 integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
ManageEngine Applications Manager integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
ManageEngine OpManager integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Zoho Assist-based Remote Control	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Native Email Service	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
On-premises to Cloud Migration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
TeamViewer integration	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	No
Microsoft Intune integration	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Zoho Survey integration	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes
Attach files from cloud storage services	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Zoho Circuit integration	Enterprise	Yes	Yes	Yes	Yes	No	No	No	Yes	Yes	No
Azure DevOps integration	Enterprise	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
SMS Gateway	All	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Zia predictions	All	Yes	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes
Solution Assist	All	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Conversation Summary	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Reply Assist	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Text Assist	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Solution Generator	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Workflow Assist	Enterprise	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Custom Script Generator	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Resolution Assist	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes
Checklist Generator	All	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	No	Yes

For any queries regarding feature availability in your region, please drop an email to servicedeskplusmsp-cloud-support@manageengine.com.

ServiceDesk Plus MSP Cloud feature availability