We recommend users to move to the latest version, ServiceDesk Plus build released on 23, August 2022
Build 11200, ... 11315 to 12000
Build 12000, ... 12009 to 13000
|Customers using build 11200, ... 11315 can install this Service pack for migrating to the latest build to address the listed issues.||Customers using build 12000, ... 12009 can install this Service pack for migrating to the latest build to address the listed issues.||Customers using build can install this Service pack for migrating to the latest build to address the listed issues.|
|The correct patch name for the 12000 servicepack is
ManageEngine_ServiceDesk_Plus_11_3_0_SP-1_0_0.ppm Service pack
Windows - SHA256 Value
Linux - SHA256 Value
|How to Install | README||How to Install | README||How to Install | README|
If you are using an earlier build, follow the migration sequence to upgrade to the latest version
Check out what is coming in future releases: Major Releases
Follow the instructions given below to upgrade ServiceDesk Plus in Windows.
Step 1: Stop the ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.
cmd>[ServiceDesk Plus Home]\bin
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
Step 3: Download the .ppm file from the link
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.
Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:
Click here to download the certificate.
Step 6: Click Browse and locate the certificate.
Step 7: Click Import. Follow the on-screen instructions and continue the upgrade process.
NOTE: This is a one-time process and the certificate will be automatically applied during future upgrades.
Click here to find the Instructions to apply the Service Pack/Hotfix in Linux.
Click here for Help