|
Support representative
Language
Multilingual English
(Billed annually)
|
Standard
help desk
Starts from
US$100
/ technician
|
Professional
help desk + billing
Starts from
US$140
/ technician
|
Enterprise
help desk + billing + automation bundle
Starts from
US$250
/ technician
|
|---|---|---|---|
| 2 support reps | Free | US$275 | US$355 |
| 5 support reps | Free | US$695 | US$895 |
| 10 support reps | US$995 | US$1395 | US$1795 |
| 20 support reps | US$1995 | US$2395 | US$3395 |
| 50 support reps | US$3995 | US$5495 | US$7795 |
| 100 support reps | US$6995 | US$9995 | US$14545 |
What is included in the pricing for each edition?
The default number of portals included in each edition is as follows:
Standard: 1 Portal
Professional: 10 Portals (by default)
Enterprise: 20 Portals (by default)
For a detailed comparison of features in these editions, please head here.
|
Add-ons
(Annual subscription | English only)
|
Standard
help desk
|
Professional
help desk + billing
|
Enterprise
help desk + billing + automation bundle
|
|---|---|---|---|
| CTI integration | US$ 1195 / year | US$ 1195 / year | US$ 1195 / year |
| Failover service | US$ 2395 / year | US$ 2395 / year | US$ 2395 / year |
| Live chat | $65 / support rep / year | $65 / support rep / year | $65 / support rep / year |
| Annual maintenance service (AMS) (Optional and applicable only to the Free edition, up to five technicians) |
$35 / support rep / year | Included with subscription | Included with subscription |
What kind of payment methods do you accept?
We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact support@supportcenterplus.com.
Please click here for the complete list of partners.
How does pricing work?
You pay for the number of administrators and support reps. There is no restriction on the number of end users.
Who should I contact for sales-related questions?
If you have questions on pricing, please write to sales@manageengine.com.
Do you store customers' credit card information?
We do not store your credit card details. See our privacy policy.
How much does technical support cost?
We do not charge for technical support, as it is part of your subscription cost. We offer 24/5 support, except public holidays. You can reach our support through phone and email.
Call us toll free: US: +1.888.720.9500 | International: +1.925.924.9500 or +1.800.443.6694
Email us at: support@supportcenterplus.com.