# Steps to Integrate Remote Access Plus with ServiceDesk Plus

## Integration Overview

Steps involved in this integration:

1. [Pre-requisites](#pre-requisites)
2. [Integrate from Remote Access Plus](#integrate-from-remote-access-plus)
3. [Integrate from ServiceDesk Plus](#integrate-from-servicedesk-plus)

## Pre-requisites

1. Generate an API key to integrate the solutions.
2. The API key can be created only for the logged-on user having administrative privileges.
3. The integration is available for the following builds:
   - **Remote Access Plus**: 10.1.2228.8
   - **ServiceDesk Plus**: 14000 and above

## Integrate from Remote Access Plus

If you want to integrate from the Remote Access Plus console, follow the steps below:

1. Log in to the Remote Access Plus web console using admin credentials and navigate to **Admin -> Integrations -> ServiceDesk Plus Settings -> Integrate with ServiceDesk Plus**.
2. Type in the server IP address / DNS name of the ServiceDesk Plus server along with the configured server port number.
3. Click **Generate** to get the API key. Copy the key and paste it into **API Key**, then click **Save**.
4. Once done, click **Yes Proceed** to integrate.

## Integrate from ServiceDesk Plus

If you want to integrate from the ServiceDesk Plus console, follow the steps below:

### Currently Logged-On Technician

1. Click on the user icon from the top-right corner of the console.
2. Click **API Key Generation** or **Personalize -> API Key Generation**.
3. Copy the generated key and update it in the Remote Access Plus console under **Admin -> Integrations -> ServiceDesk Plus Settings -> ServiceDesk Plus Details**.

### New Technician

1. Navigate to **Admin -> User Administration -> Users** and click on **Technicians**.
2. Furnish technician details such as personal details, employee details, contact information, cost details, department details, assign group(s) for the technician, and select permissions by choosing an appropriate project role for the technician.
3. Enable login for this technician by providing login details such as name, password, and domain. Also, enable administrator privileges (SDAdmin) by selecting the appropriate checkbox.
4. Under API key details, either generate or regenerate the API key.
5. Paste the generated key in the Remote Access Plus console under **Admin -> Integrations -> ServiceDesk Plus Settings -> ServiceDesk Plus Details**.

### Existing Technician

To generate the API key for an existing technician, edit the technician details and generate the API key under API key details.

## Have Any Queries?

Follow these [FAQ's](https://www.manageengine.com/remote-desktop-management/faq/rap-sdp-integration.html?steps) and [overview](https://www.manageengine.com/remote-desktop-management/rap-sdp-integration.html?steps) pages to sort it out.