# ManageEngine - Training | Consulting Certification Programs

![ManageEngine Certification](https://cdn.manageengine.com/sites/meweb/images/training/images/certification-medal-banner.jpg)

## FAQ's

1. **How do I register for the ManageEngine certification exams?**  
   Click here to [register](https://www.manageengine.com/training/certification-register.html)

2. **What are the levels, cost, passing score, number of questions, duration, validity and how are they conducted?**  
   Associate Level - $49, 60%, 40 questions, 60 minutes, valid for 1 year, online  
   Professional Level - $99, 70%, 50 questions, 60 minutes, valid for 2 years, online  
   Expert Level - $149, 70%, 60 questions, 90 minutes, valid for 2 years, online

3. **What expert can a participant become?**  
   Product Expert - Mastering one or many ManageEngine products  
   Domain Expert - Mastering one or many ManageEngine domains (Please refer to our programs page for our domains and their products)  
   Solution Expert - Master our completed ManageEngine suite of products

4. **What are the types of training, cost and duration and is training mandatory for certification?**  
   Onsite - $2999 (max of 5 participants) and 2 days  
   Classroom - $999 (per participant) and 2 days  
   Online - $499 (max of 5 participants) and 6 hours  
   Training is not mandatory for certification, but [training](https://www.manageengine.com/training/training.html) could help you to take the exams with ease.

5. **How are incorrect answers scored on the exam? Do they deduct points from my score?**  
   The scoring system for the certification exams assigns points to each correct answer. Incorrect answers receive no points.

6. **How and when do I get my exam results?**  
   In most exams, results appear immediately after you complete the test.

7. **Can I schedule my exam?**  
   Yes, you can schedule it by sending an email to certifications@manageengine.com

8. **What happens if I don't pass my exam?**  
   You are allowed to retake the exam, and you must pay the certification charge for each retake. There is no limit on the number of retakes allowed.

9. **Is the certification program open to everyone?**  
   This certification is open to everyone except for Cuba, Iran, North Korea, Sudan and Syria.

10. **Are there any prerequisites for taking the exams?**  
    Foundation Level - Basic product knowledge.  
    Professional Level - How the product works and should have cleared the foundation level.  
    Expert Level - Should have cleared the professional level and we recommend you to have hands-on experience with the product.

11. **How many authorized training centers?**  
    USA - Austin, Texas | Pleasanton, California  
    India - Chennai, Tamil Nadu

12. **What if I lose my certificate?**  
    Contact certifications@manageengine.com for a duplicate copy.

13. **Is this an "open book" exam and do you provide mock exam?**  
    Yes, you can check the ManageEngine applications and tools for reference during the exam. However, surfing Google is restricted. Yes, we do provide mock exam.

14. **What if I face an issue while taking up the exam?**  
    Contact certifications@manageengine.com.  
    Phone: +1 408 916 9696 Ext: 1890 (or) +91 44-67447070 Ext: 1890

## Support

- Email: [certifications@manageengine.com](mailto:certifications@manageengine.com)
- US: +1 888 720 9500
- Intl: +1 925 924 9500
- Aus: +1 800 631 268
- UK: 0800 028 6590
- CN: +86 400 660 8680