New York

Day 1:

08:00 – 08:30 Registration and Breakfast
08:30 – 09:15 Keynote by Dennis DrogsethVice-President, EMA
09:15 – 09:45 About ManageEngine Raj Sabhlok
President, ManageEngine
09:45 – 10:15 ServiceDesk Plus and ITIL - Be A Game Changer with ManageEngine Alex D Paul
Director, ITSM, ManageEngine
10:15 – 10:45 Real-World Case Study by ManageEngine Customer Christina Ann Ritzema
Systems Admin, Hugo Boss
10:45 – 11:00 Coffee Break
11:00 – 12:00 Integrated IT Management: The Time has come for a Single View of IT
Sridhar Iyengar
Vice-President, Product Management, ManageEngine
Darren Qualls
Global Director of Information, Technology
12:00 – 12:45 Lunch Break
12:45 – 13:15 Real-World Case Study by ManageEngine Customer Joe Walter
Information Officer, Remke Markets
13:15 – 14:00 Real-World Case Study by ManageEngine Customer Mark Blevins
Helpdesk Administrator & Change Control Manager, Toyota Boshoku America (TBA
14:00 – 14:45 What’s Cooking in ManageEngine - A Sneak Peek Gibu Kurian Mathew
Program Manager, Performance Management Solutions, ManageEngine
14:45 – 15:00 Coffee Break
15:00 – 15:30 Real-World Case Study by ManageEngine Customer Glenn Haar
IT Resource Manager, Information Technology, Idaho State Tax Commission
15:30 – 16:00 Customer Q&A Panel
16:00 – 16:30 Birds of Feather (BoF) Session Interact with ManageEngine Product Managers for product specific queries
16:30 – Late Wrap Up and After Party

Day 2:

Track 1:

08:30 - 09:00 Registration and Breakfast
09.00 - 10.30 ITIL and ServiceDesk Plus Technical Training
10:30 - 10:45 Break
10:45 - 12:00 ITIL and ServiceDesk Plus Technical Training
12:00 - 12:45 Lunch Break
12:45 - 14:15 ITIL and ServiceDesk Plus Technical Training
14:15 – 14:30 Coffee Break
14:30 - 15:45 ITIL and ServiceDesk Plus Technical Training
15:45 – 16:00 Certification Exam and Wrap Up
 

Track 2:

08:30 - 09:00 Registration and Breakfast
09:00 – 10:00 OpManager Best Practices, Tips and Tricks
10:00 – 10:15 Break
10:15 – 11:00 OpManager Best Practices, Tips and Tricks
11:00 – 12:00 Applications Manager Best Practices, Tips and Tricks
12:00 – 12:45 Lunch Break
12:45 – 13:45 Applications Manager Best Practices, Tips and Tricks
13:45 – 14:00 Coffee Break
14:00 – 15:30 ADManager Plus Best Practices, Tips and Tricks
15:30 – 15:45 Certification Exam
15:45 – 16:00 Wrap Up

© 2011 ZOHO Corp. All rights reserved. Trademarks | Privacy Policy | Site Map | Contact Us