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The year that changed the world

A year of resilience

2020 is coming to a close. "Finally," many will say.

While the history of humankind is fraught with tumultuous years, 2020 presented us with unique challenges of a pandemic that taught us many lessons.

It's been a year of surprises, incredible change, and upheaval. However, the indomitable human spirit has shone through it all. If anything, that spirit of resilience defines 2020 for us.

Join us as we look back upon the year that was.


A quick transition

Thanks to our IT team, all of our offices across the globe transitioned to
remote work in under 72 hours. A task made simpler, as we use our own products
to manage our IT infrastructure.


To help IT teams act quickly and securely while working from home:

We provided


for our IT operations management solution customers.


organizations utilized our free 60-day
licenses of AD360, enabling seamless
identity and access management.


organizations leveraged our Secure Remote Access Toolkit
fully functional licenses of Access Manager Plus and Remote Access Plus
which we provided for free for 100 days.

Reaching for the clouds

Thanks to the cloud, we were able to switch to remote work without any disruptions to our productivity.

1 %

increase in customers using
our cloud solutions

in customers using
our cloud solutions.

Since its launch in May 2020, Desktop Central Cloud has been quickly adopted by over 400 global organizations looking for a cloud-based unified endpoint management solution.

cloud cloud

Stopping at nothing

The only way to get through these difficult times was to keep our heads down and continue
doing what we do best: perfecting our product portfolio.

Service management

ServiceDesk Plus MSP launched version 10.5, enabling MSP service desks with powerful new
features such as MSP Business Dashboard, Time Sheet, field service management, and
Google Maps and Zoho Maps integration.


Identity and access management

Endpoint security

IT operations

  • Site24x7 introduced StatusIQ, an enhanced incident communication tool to
    convey service outages and showcase business transparency.

A fighting spirit

We witnessed the indomitable fighting spirit of ManageEngine and its partners.
To serve our customers during these trying times, we increased our labor force and
partner communities.

1 %

increase in ManageEngine

increase in

1 %

increase in global
partner count

increase in global
partner count

The road back to work

As the situation stabilized, we embraced a hub-and-spoke
office model.


new spoke
in India

And we’ll soon have them across the globe.

A most eventful year

While we couldn’t meet you in-person for much of the year,
we hosted a series of digital events to stay connected.

  • 1


  • 1


  • 1

    trade shows

  • 1+

    in-house webinars

  • 1


It was great to meet up with over


of you.

Our experts launched ManageEngine Insights, a platform where
executives can learn about emerging technologies and trends
affecting the IT landscape.


This year had a silver lining: your
recognition of our efforts.

  • Gartner Magic Quadrant
  • Forrester Wave
  • KuppingerCole
  • InfoSec
Gartner Magic Quadrants Forrester Wave

ManageEngine was recognized as a Contender in the Forrester Wave reports for:

ManageEngine was recognized as a Contender in the Forrester New Wave report for:


ManageEngine was recognized as a Leader in the KuppingerCole Leadership Compass report for:

ManageEngine was recognized as a Challenger in the KuppingerCole Leadership Compass reports for:

  • Privileged access management
  • Security orchestration automation and response

ManageEngine won 2020 Cyber Defense Magazine InfoSec awards for:


"To survive in these changed times, I would emphasize self-reliance, resilience, and real capability building. Can we meet our own diverse economic needs and those of the community around us? That is how we think about the problem at Zoho."

- Sridhar Vembu

CEO and co-founder, Zoho Corp.

Thank you!

Together, we rose to the challenge and persevered,
and we look forward to fulfilling all your IT needs in
the upcoming year.