Pine Labs achieves uninterrupted compliance auditing and AD management with AD360
About Pine Labs
Pine Labs is an India-based software provider specializing in delivering payment and FinTech solutions to businesses offline and in store. The organization aims to build the best commerce and FinTech platforms that serve companies across the world.
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Country
India -
Industry
IT Services & Solutions -
Employees
1,001 - 5,000
Business challenges
- Rigorous regulatory audits: Pine Labs is required to produce detailed reports on user creation, permission changes, account disablement, and more, which are essential for Reserve Bank of India (RBI), SOX, IT general controls (ITGCs), and banking audits.
- The need for enhanced change visibility: The organization needs reliable visibility into Active Directory (AD) events during infrastructure disruptions to trace who changed what and when.
- Achieving secure, seamless IT operations: Due to Pine Labs' large infrastructure and frequent audits, it is vital to prevent downtime or misconfigurations that could impact compliance or service delivery.
The Problem
As a FinTech solutions provider, Pine Labs needs to maintain compliance with multiple regulations and standards, such as RBI mandates, SOX requirements, ITGCs, and several bank audit requirements. Lalit Kumar, senior manager of IT infrastructure at Pine Labs, emphasized that to ensure compliance with regulations, it is essential to provide evidence logs of all AD-related activities (such as creating users, disabling users, and changing user permissions) during audits.
With the responsibility of maintaining a large IT infrastructure at hand, Kumar understands that reporting on AD activities is critical, even during downtime. The organization required a centralized solution that could comprehensively monitor all these activities at every juncture of its IT journey.
The solution
Adopting ManageEngine AD360 proved to be highly beneficial for Pine Labs' security posture and compliance management program. AD360’s real-time, granular AD auditing and reporting capabilities delivered instant access to critical logs, showing which user changed what, when, and how. This empowered the IT team to expedite providing evidence during regulatory audits and to track AD security posture proactively, even during infrastructure issues.
Kumar said, “During down[time], we can easily find the logs in AD, [and] also who makes the changes and what changes are made. So this way, [AD360] helps us.” Its intuitive interface and deep audit trails have made audit preparation faster, more reliable, and far less manual.
Cherishing his decade-long association with ManageEngine, Kumar noted that his interactions with the support team have always been beneficial. Kumar said, “When we need any new features, they (ManageEngine team) act very agile. They are very helpful and listen to the problems, and they provide the solutions to us.” With AD360 being a critical component of Pine Labs' IT ecosystem, Kumar said ManageEngine's support team ensures that the solution encounters minimal downtime and that technical issues are resolved on a timely basis.
About AD360
ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management; secure SSO; adaptive MFA; and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.