# Agent (or) Distribution Server Installation/Remote Control Failure - Service Timeout Issue

### Problem

You are trying to install the Agent / taking Remote Control of a remote machine / installing Distribution Server, but you get a message - "The service did not respond to the start or control request in a timely fashion".

### Cause

You will see this message if there is a timeout issue while the service starts.

### Resolution

You will need to address the service timeout issue first before proceeding any further with Agent / Distribution Server Installation / Remote Control. Refer to the following Microsoft KBs to learn more about this error and also resolve the same.

- [Microsoft KB-1](http://support.microsoft.com/kb/922918)
- [Microsoft KB-2](http://support.microsoft.com/kb/886695)

**Applies to:** Agent Installation, Distribution Server Installation, Remote Desktop Sharing, Service Timeout

**Keywords:** Agent Installation Failure, Distribution Server Installation Failure, Remote Control Failure, Service Timeout issues.