# Agent Installation Failure - "systeminfo.exe/netsh.exe - Unable to Locate Component"

## Problem

You are trying to install **Endpoint Central** Agent either manually/automated, but agent installation fails with an error message - "systeminfo.exe/netsh.exe - Unable to Locate Component".

## Cause

This behavior can occur if either of the following conditions is true:

- The Windows **Path** environment variable does not point to the `%SYSTEMROOT%\System32\Wbem` folder.
- The `%SYSTEMROOT%\System32\Wbem\framedyn.dll` file is missing or damaged.

## Resolution

To resolve this issue, use the method that is appropriate to your case.

### Verify System Variables

1. Click **Start**, right-click **My Computer**, and then click **Properties** on the shortcut menu that appears.
2. In the **System Properties** dialog box, click the **Advanced** tab.
3. Click **Environment Variables**.
4. Under **System variables**, click **Path**, and then click **Edit**.  
   **Note**: If no **Path** variable is listed, click **New**. In the **Variable name** box, type `Path`.
5. In the **Variable value** box, type the following:  
   `%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\wbem`
6. Click **OK** three times (each time that you have the option).

### Replace the Framedyn.dll File

1. Click **Start**, and then click **Run**.
2. In the **Open** box, type `%systemroot%\system32\dllcache`, and then click **OK**.
3. Right-click **framedyn.dll**, and then click **Copy** on the shortcut menu that appears.
4. Click **Start**, and then click **Run**.
5. In the **Open** box, type `%systemroot%\system32\wbem`, and then click **OK**.
6. On the **Edit** menu, click **Paste**. If you are prompted to replace the existing file, click **Yes**.

**Applies to:** Agent Installation Failure, Endpoint Central Agent Installation, Unable to Locate Component

**Keywords:** Agent Installation, Endpoint Central Agent Installation Failure, Locate Component, systeminfo.exe