Complete UI Integration with ServiceDesk Plus MSP

1. Pre-requisites

2. Steps to Integrate Endpoint Central UI with ServiceDesk Plus MSP

3. Enabling Desktop Management Menu for ServiceDesk Plus Users

Endpoint Central UI can be completely integrated with ServiceDesk Plus MSP giving ServiceDesk Plus users complete access to desktop management functions.

Prerequisites

• Ensure that the build numbers conform to the details given below:

  • Endpoint Central MSP: Professional Edition, Build number 80000 or later versions

  • ServiceDesk Plus MSP: Professional Edition, Build number 7601 or later versions

• Run both Endpoint Central MSP and ServiceDesk Plus MSP in your network

• Manage all the computers in your network using Endpoint Central MSP

• Ensure that the Customer Names in Endpoint Central MSP is same as the Account Name in ServiceDesk Plus MSP

• Similarly, the Remote Office Name in Endpoint Central MSP should be same as Site Name in ServiceDesk Plus MSP

Steps to Integrate Endpoint Central UI with ServiceDesk Plus MSP

To integrate Endpoint Central UI with ServiceDesk Plus, configure Endpoint Central MSP Server Settings in ServiceDesk Plus

1. Click Admin --> Endpoint Central MSP Server Settings

2. Specify the details of the Endpoint Central installation like Server Name/IP, Port and the communication details.

3. Select the Enable Desktop Management Menu option.

4. Click Save

After configuring the Endpoint Central Settings, ServiceDesk Plus users, will be able to see a Desktop Management Menu in the ServiceDesk Plus UI

Whenever a user is created in ServiceDesk Plus MSP who has access to Desktop Management menu, the same user will get created in Endpoint Central MSP as well.

Enabling Desktop Management Menu for ServiceDesk Plus MSP Users

Having integrated the UI of Endpoint Central with ServiceDesk Plus, the next thing you do is to enable this menu for ServiceDesk Plus users. The Desktop Management menu, by default, will be visible to all users with administrative privileges in ServiceDesk Plus MSP (Build #8020 and above). However, when you configure the Endpoint Central MSP Server settings, it will be visible only for whom the menu has been enabled.

To enable the Desktop Management menu for users, follow the steps below:

1. From the ServiceDesk Plus MSP Web console, select Admin --> Technicians
2. Click the user to whom you should enable Desktop Management menu.
3. Under the Login Details of the user, select "Enable to access Desktop Management Functionality" option
4. Choose what privileges should the user have in Endpoint Central:
   1. Admin privilege will have access to all the features
   2. Guest privilege will only have read-only access to Desktop Management functions.
5. Select the required privilege and click Save.
6. Repeat the above steps for every user to whom the Desktop Management menu has to be enabled.