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Inventory Scan Troubleshooting Tips

  • If the targeted machine is not available under Scan Systems view, ensure it is added to the Scope of Management (SoM).
  • Endpoint Central agent is required to carry out this process. Check if there is any error in the agent. You can troubleshoot the agent automatically using the built-in troubleshooting tool.
  • If you encounter an error stating that the WMI Service is not running, start the WMI Service on the system and attempt the scanning process again.
  • In case you receive an error stating that Asset Scanning is locked, please contact msp-endpointcentral-support@manageengine.com.
  • If DCOM is not enabled, enable DCOM and retry the scanning process.

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