Managing custom services

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    Overview

    This section explains how to manage existing custom services in Log360 Cloud. You can edit service details, update or delete authentication types, and remove a custom service when it is no longer required.

    Updating authentication type(s)

    1. In the product console, navigate to Settings tab and select Admin.
    2. Under Integrations, click Connections.
    3. In the Connections page, locate the custom service you want to update and click the icon on the custom service card.
      Selecting an authentication type in the Edit Custom Service window
      Figure 1: Updating authentication type(s)
    4. In the Edit Custom Service window, click the Authentication Type(s) you want to add.
      Selecting an authentication type in the Edit Custom Service window
      Figure 2: Selecting an authentication type
    5. In the Add Authentication Setup window, provide the required setup details based on the selected authentication type(s).
      Entering a test connection URL
      Figure 3: Entering a test connection URL
    6. Click Add to save the new authentication configuration.
      Adding the authentication
      Figure 4: Adding the authentication
    7. Click Update to apply the changes to the custom service.
      Updating authentication type
      Figure 5: Updating authentication type
    8. In the confirmation pop-up that appears, select Proceed.
      Note If the custom service is already in use by existing connections, log collection configurations, Custom Widgets, or Custom Functions, updating its authentication settings will disconnect those connections and require reauthentication before they can be used again. After you click Update, the following confirmation pop-up appears.

      1. If associated with Log Collection Configurations, the following pop-up appears.

      • In the confirmation pop-up that appears click Proceed.
      • You can view the associated Log Collection Configurations by clicking the number shown next to it.
      Confirming update
      Figure 6: Confirming update

    Editing an existing authentication type

    1. In the Connections page, locate the custom service you want to update.
    2. Click the icon on the custom service card.
      Editing an existing authentication type
      Figure 7: Editing an existing authentication type
    3. In the Edit Custom Service window, click the icon on the authentication method you want to modify.
      Editing authentication setup
      Figure 8: Editing authentication setup
    4. The Edit Authentication Setup panel will open. Update the required details and click Update.
      Editing authentication setup
      Figure 9: Editing authentication setup
    5. After saving the authentication changes, return to the Edit Custom Service window and click Update to apply all changes to the custom service.
      Updating changes
      Figure 10: Updating changes
    6. In the confirmation pop-up that appears, select Proceed.
      Confirming update
      Figure 11: Confirming update

    Deleting an authentication type

    You can remove an existing authentication setup from a custom service if it is no longer required.

    1. In the Connections page, locate the custom service you want to modify and click the icon on the service card.
    2. In the Custom Service window, under Authentication Type, hover over the authentication method you want to remove.
      Deleting an authentication setup from a custom service
      Figure 12: Deleting an authentication setup
    3. Click the icon.
    4. In the confirmation pop-up that appears, click Proceed to complete the removal.
      Confirming deletion of authentication setup
      Figure 13: Confirming deletion
    Note Removing an authentication setup will delete all existing connections that use this authentication method. It may also impact Log Collection Configurations, Custom Widgets, and Custom Functions that depend on these connections.

    Deleting a custom service

    1. In the Connections page, locate the custom service you want to delete.
    2. Click the icon on the service card.
      Deleting a custom service
      Figure 14: Deleting a custom service
    3. A confirmation pop-up will appear, click Proceed to confirm the deletion.
      Confirming deletion
      Figure 15: Confirming deletion
    Note If the custom service is already used by existing connections, log collection configurations, or Custom Functions, deleting the service will remove all associated connections and may impact any configurations that depend on them. After you click the icon, the following confirmation pop-up appears.

    1. If the service is associated with Log Collection Configurations, the following pop-up appears:

    • Click Proceed to confirm the deletion.
    • You can view the associated Log Collection Configurations by clicking the number shown next to it.
    Confirming deletion with Log Collection Configurations
    Figure 16: Confirming deletion

    2. The service is associated only with custom widgets, or functions, the following pop-up appears:

    • Click Proceed to delete the service.
    Confirming deletion for custom widgets or functions
    Figure 17: Confirming deletion

    Viewing connections

    1. In the Connections page, select the service for which you want to view the connections.
    2. The Connections tab displays a table of all connections created for that service. The table lists the following details:
      • Connection Name - The unique name assigned to the connection.
      • Connection Link Name - The auto-generated link name used for referencing the connection.
        • Click the icon next to it to copy the link name.
      • Authentication Type - Specifies the authentication method used
      • Associated Capabilities - The features or modules (such as log collection) that are using this connection.
      • Created By - The user who created the connection.
      • Status - Indicates whether the connection is currently Connected, Disconnected, Partially Connected, Expired.
      Viewing missing or revoked scopes associated with a connection
      Figure 18: Viewing connections
    3. Hover over Details in the Status column to view any missing or revoked scopes associated with the connection.
      Adding or removing columns in the Connections table
      Figure 19: Viewing missing/ revoked scopes
    4. To add or remove columns in the Connections table, click the icon above the table.
      Adding or removing columns in the Connections table
      Figure 20: Adding/ removing columns
    5. Select the checkbox next to each column you want to display, and click Apply to update the table.
      Refreshing the table
      Figure 21: Applying the changes
    6. Click the icon to update the table and display the latest connection status.
      Refreshing the table
      Figure 22: Refreshing the table
    7. To disconnect a connection, click Disconnect under the Actions column.
      Confirming deletion pop-up
      Figure 23: Disconnecting a connection
      Note If the connection is currently used by log collection configurations, Custom Widgets, or Custom Functions, disconnecting it will temporarily disable those configurations until the connection is authenticated again. After you click Disconnect, the following confirmation pop-up appears.
    8. If the service is associated with Log Collection Configurations, the following pop-up appears:
      • Click Proceed to disconnect.
        Confirming deletion
        Figure 24: Confirming deletion
      • You can view the associated Log Collection Configurations by clicking the number shown next to it.
        Viewing log collection configurations
        Figure 25: Viewing log collection configurations
    9. To reconnect, click Connect.
      Reconnecting a connection
      Figure 26: Reconnecting a connection
    10. In the Establish Connection window, verify the credentials.
      Configuring connections
      Figure 27: Configuring connections
    11. Click Authorize and Save to re-establish the connection. Once authorized, the status updates to Connected.
    12. Under the Associated Capabilities column, click the entry displayed for that connection.
      Viewing associated capabilities
      Figure 28: Viewing associated capabilities
    13. A panel opens showing the complete list of capabilities associated with the connection.
      Viewing associated capabilities
      Figure 29: Viewing associated capabilities
    14. To search for a specific connection, click the icon above the table.
      Viewing associated capabilities
      Figure 30: Locating connections
    15. In the Connection Name, enter the name of the connection to narrow the results.
      Filtering connections by name
      Figure 31: Filtering connections by name
    16. You can also refine the list using the dropdowns displayed above the table:
      • Created By dropdown - Select All or choose a specific user to view only the connections created by that user.
      Filtering connections by user
      Figure 32: Filtering connections by user
      • Status dropdown - Select All, Connected, Disconnected, Partially Connected, Expired to filter connections based on their status.
      Filtering connection by status
      Figure 33: Filtering connection by status
      • Authentication type dropdown - Select the checkbox next to the required authentication type(s).
      Filtering connection by authentication type
      Figure 34: Filtering connection by authentication type
    17. Click the icon to clear the search and return to the full list.
      Clearing search
      Figure 35: Clearing search
    18. Select a connection entry in the table to view its Connection Details.
    19. The Connection Details window opens and displays the following information:
      • Connection Name - The name assigned to the connection.
      • Connection Link Name - The auto-generated link name used for referencing the connection.
        • Click the icon next to it to copy the link name.
      • Service Name - The pre-defined or custom service to which the connection belongs.
      • Authentication Type - The method used for authentication such as API key, OAuth2, etc.
      • Status - Indicates whether the connection is Connected, Disconnected, Partially Connected, Expired.
      • Created By - The user who created the connection.
      • Scope - Displays the permissions or access scopes granted to the connection, if applicable.
      Viewing connection details
      Figure 36: Viewing connection details
    20. Click Show More under Scope(s) to view the complete list of authorized scopes.
      Viewing list of authorized scopes
      Figure 37: Viewing list of authorized scopes
    21. The Scope(s) panel slides open, displaying all scopes associated with the connection.
      Viewing list of authorized scopes
      Figure 38: Viewing list of authorized scopes
    22. You can also use Search Scope(s) to locate a specific scope.
    23. To update a connection, click the icon for the required connection under the Actions column.
      Editing a connection
      Figure 39: Editing a connection
    24. Update the required fields.
      Updating a connection
      Figure 40: Updating a connection
    25. To delete a connection, click the icon next to the connection under the Actions column.
      Deleting a connection
      Figure 41: Deleting a connection
    26. A confirmation pop-up appears, click Proceed to confirm deletion.
      Confirming deletion
      Figure 42: Confirming deletion

    Filtering services

    In the Connections page, you can use filters to narrow down the list of services.

    1. Click Filter to open the filter panel.
      Filtering connections in the Connections page
      Figure 43: Filtering connections
    2. Under Connection Status, you can select one or both of the following options:
      • All - Displays all services, regardless of whether a connection is configured.
      • Configured - Displays only services that already have one or more connections.
      • Not Configured - Displays services that do not have any connections yet.
      Filtering connections
      Figure 44: Filtering connections
    3. Under Service Category, select one or more categories from the list.
      Filtering connections
      Figure 45: Filtering connections
    4. Click Apply to update the service list based on your selections.
    5. To clear the applied filters, reopen the Filter panel, deselect the chosen options and click Apply.
    6. You can also use the Search Services bar at the top of the panel to locate a category.
      Locating a service
      Figure 46: Locating a service
    7. You can also view the number of active connections for a service by hovering over the icon displayed on each service card.
      Viewing connection status
      Figure 47: Viewing connection status

    Read also

    This page explained how to manage and update your custom service configurations. For related configurations, refer to the following articles: