Technicians
Technician is a status that you can assign to the end-users. When a user is declared as a technician, the user is provided with the rights to configure the various settings of the M365 Manager Plus application.
When you add a new technician, you have the option to select the means by which the technician will authenticate his identity.
There are two authentication types that M365 Manager Plus provides:
This application allows you to configure technicians of two types:
Admin
When you delegate an end-user with admin role, they will have full control over the application. An admin has the privilege to modify any setting of M365 Manager Plus. The user can modify his and other users’ roles as well.
Operator
An operator has the privilege to generate and view reports for the connected account. The users with operator role cannot add new technician or modify existing technician.
In this section, you can:
Adding a technician
To add a technician with Office365 Manager Plus authentication,
- Navigate to Technicians. (Admin → Administration → Technicians)
- Select the Office365 Manager Plus Authentication from the Authentication Type drop-down box.
- Enter the login name and password of the technician
- Select the role of the technician from the drop-down box.
- Select the Microsoft 365 tenant to which the technician is to be given the privileges from the list of Microsoft 365 tenants listed in the drop-down box.
- Click Save.
A role has now been delegated to the selected user with Office365 Manager Plus authentication.
To add a technician with Microsoft Microsoft 365 authentication,
- Navigate to Technicians. (Admin → Administration → Technicians)
- Click Add New Technician found in the top right corner.
- Select the Microsoft Microsoft 365 Authentication from the Authentication Type drop-down box.
- Enter the Microsoft Microsoft 365 tenant name in the Tenant Name text box.
- Select the desired role from the Select Role drop-down box.
- Select the Microsoft 365 tenant to which the technician is to be given the privileges from the list of Microsoft 365 tenants listed in the drop-down box.
- Click Save.
A role has now been delegated to the selected user with Microsoft Microsoft 365 authentication.
To allow MFA enabled and Federated accounts
- Enable Rest API. Go to Step (2) if already enabled.
- Select tenant Settings found in the top right corner.
- Select 'i' icon found in the Rest API Access column,in the Microsoft 365 tenant you want to configure.
- In the pop-up, under Authentication Settings, select MFA enabled and Federated accounts.
To change the role of an existing technician,
- Navigate to Technicians. (Admin → Administration → Technicians)
- Click the icon located in the 'action' column of the technician tenant that you wish to edit.
- Modify the role of the technician from the drop-down box.
- Click Save.
To change the password of an existing technician,
- Navigate to Technicians. (Admin → Administration → Technicians)
- Click the icon located in the action column of the technician whose password you wish to change.
- Enter the new password in the New Password field and confirm the new password.
- Click Save.
To delete a technician,
- Navigate to Technicians. (Admin → Administration → Technicians)
- Click the
icon located in the action column of the technician tenant that you wish to delete.
- In the pop-up that appears, click Yes to delete the technician.