The following are the values that will be synced wile integrating OpManager with ServiceNow.
| Field | Key | Source |
| Category | category | Notification Profile |
| Subcategory | subcategory | Notification Profile |
| Technician | assigned_to | Notification Profile |
| Group | assignment_group | Notification Profile |
| Impact | impact | OpManager allows users to choose their desired priority. Hence, assigning impact and urgency will be based on the default priority lookup rule. Learn More. |
| Urgency | urgency | |
| Description | description | Notification Profile. Can add custom message too. |
| Opened by | opened_by | Username used in configuration |
| Called ID | caller_id | Username used in configuration |
| Short Description | short_description | Notification Profile. Can add custom message too. |
| CI | cmbd_ci | Display name of the device to which the alarm belongs to. |
| State | state | 1 for open, 6 for closure |
| Called ID | called_id | Username used in configuration |
| Close Code | close_code | |
| Close Notes | close_notes | |
| Comments | comments | Notes while updating incident. |
| Field | Key |
| Source | source |
| Node | Node: Display the name of the device in OpManager |
| Type | type |
| Resource | resource |
| Metric Name | metric_name |
| Source Instance | source_instance |
| Severity | severity |
| Description | description |
| CMDB CI | cmdb_ci : Display the name of the device in OpManager |
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