# Integrate OpManager with ServiceDesk Plus MSP Cloud

OpManager integrates with ServiceDesk Plus MSP Cloud, a cloud-based ITSM solution that simplifies IT operations for Managed Service Providers. With this integration, configuration items in OpManager are seamlessly synced to the CMDB of ServiceDesk Plus MSP Cloud, providing clear visibility into CIs across client networks. You can also automatically log alerts from OpManager as tickets in ServiceDesk Plus MSP Cloud, enabling efficient tracking and management of network issues.

- [Pre-requisites for ServiceDesk Plus MSP Cloud Integration](https://www.manageengine.com/network-monitoring/help/integrate-opm-with-sdpmsp-cloud.html#pre)
- [Configuring ServiceDesk Plus MSP Cloud in OpManager](https://www.manageengine.com/network-monitoring/help/integrate-opm-with-sdpmsp-cloud.html#opm)
- [Configuring Notifcation Profiles](https://www.manageengine.com/network-monitoring/help/integrate-opm-with-sdpmsp-cloud.html#np)

**Note:** The ServiceDesk Plus MSP Cloud integration is available only with **OpManager Enterprise edition**.

## Pre-requisites for ServiceDesk Plus MSP Cloud Integration

To begin the integration, you have to create a tag and associate it with probes. A tag logically groups one or more probes and represents a customer in an MSP environment.

- In OpManager, go to **Settings → Configuration → Probe Details**.
- Click a probe to edit its details. Under Advanced Settings, the **Associate Tags** tab will be available.
- To create a tag (customer), click the **(+) button**. Once created, the same tag can be selected from the drop-down list and associated with multiple probes.
- Click **Ok**

![opmanager-sdpmsp-cloud integration](https://www.manageengine.com/network-monitoring/help/images/sdp-msp-cloud-2.png)

## Configuring ServiceDesk Plus MSP Cloud in OpManager

After associating tags with the probes, you have to configure ServiceDesk Plus MSP Cloud in OpManager.

- Go to **Settings -> General Settings -> Integrations -> Click on 'ServiceDesk Plus MSP Cloud'**.
- To set up the integration, a **Grant token** is required from the SDP MSP Cloud. For that, click on the "Get Grant Token from ServiceDesk Plus Cloud" link.
- Login into your account, read and acknowledge the permissions, then **copy the grant token** provided on the next page.
- Paste the code in the **Grant Token field** in OpManager.

![opmanager-sdpmsp-cloud integration](https://cdn.manageengine.com/sites/meweb/images/network-monitoring/images/sdp-mspcloud-config.webp)

- Select the **Data Center** where your ServiceDesk Plus MSP Cloud is hosted, then click **Authorize**.
- Under **Portal Settings**, select the required portal and click **Fetch Customers**.
- In **Associated Customers**, choose the associated tag of the probe as the customer in OpManager and select the corresponding ServiceDesk Plus account to associate it to.
- Once selected, click the **plus (+)** button to map additional customers.
- **Ticket Settings:**
  - **Create a new ticket:** Creates a new ticket when an alert re-occurs.
  - **Reopen the most recently closed ticket** corresponding to the alert within the specified number of days.
- **CMDB Settings:**
  - **Sync devices to ServiceDesk Plus MSP Cloud:** Add existing devices from OpManager to ServiceDesk Plus MSP Cloud.
  - **Sync newly discovered devices in future:** Automatically add newly discovered devices in OpManager to ServiceDesk Plus MSP Cloud.
- In **Advanced Settings**, exclude categories that are not required to be synced to the CMDB.

![opmanager-sdpmsp-cloud integration](https://www.manageengine.com/network-monitoring/help/images/sdp-msp-cloud-4.png)

- Read the ServiceDesk Plus MSP Cloud license agreement and click **Save**.

The integration will be successfully updated and the CIs from Opmanager will get synced in ServiceDesk Plus MSP Cloud.

- Customer mapping is required to sync devices with the ServiceDesk Plus MSP Cloud CMDB.
- This integration is supported in OpManager version **12.8.664** and later.

## Configuring Notification Profiles

Once integrated, you can configure notification profiles to push alerts from OpManager to ServiceDesk Plus MSP Cloud and log them as tickets.

**Note:** The **Log a Ticket** option is available from OpManager version **12.9.148** onward.

- Go to **Settings -> Notifications -> Notification Profiles**.
- Click on **Add** option at the top right corner and select the **Log a ticket** option.

![opmanager-sdpmsp-cloud integration](https://cdn.manageengine.com/sites/meweb/images/network-monitoring/images/sdp-mspcloud-2.webp)

- Now, click on **ServiceDesk Plus MSP Cloud** tab on the left panel.
- Under **Associate Customers**, select the **OpManager Customers** and **Template** to associate.

![opmanager-sdpmsp-cloud integration](https://cdn.manageengine.com/sites/meweb/images/network-monitoring/images/sdp-mspcloud-np.png)

- Under Ticket Details, provide the required parameters, such as **Category, Sub Category, Item, Group, Priority, Urgency,** etc.
- Click on **Test Action** to verify the profile configuration.
- Click **Next** to choose a criteria to log the tickets.
- [Click here](https://www.manageengine.com/network-monitoring/help/configuring-notifications.html?help-integrate-sdpmspcloud) to learn more about choosing criteria, associating devices, applying a time window, etc.
- Enter a name for the notification profile, then click **Save.**

[Know more about the integrations offered by OpManager.](https://www.manageengine.com/network-monitoring/integration.html?help-opm-sdpmsp-cloud)