# ManageEngine OpManager: How-tos

## General

- [How to move OpManager from trial to production server?](https://www.manageengine.com/network-monitoring/howto.html#move-OpManager-from-trial-to-production-server)
- [How to upgrade OpManager to the latest service packs or hot fixes?](https://www.manageengine.com/network-monitoring/howto.html#upgrade-opmanager)
- [How to backup and restore data from an older version to a newer version of OpManager?](https://www.manageengine.com/network-monitoring/howto.html#backup-and-restore-data)
- [How to view the current license details?](https://www.manageengine.com/network-monitoring/howto.html#view-current-licence-details)
- [How to enable/disable SSL in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#enable-disable-SSL)
- [How to remove the Intro tab in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#remove-the-Intro-tab)
- [How to upgrade OpManager to the latest service packs or hot fixes?](https://www.manageengine.com/network-monitoring/howto.html#upgrade-to-the-latest-service-packs)
- [How to migrate OpManager DB from one SQL to another?](https://www.manageengine.com/network-monitoring/howto.html#migrate-DB-from-one-SQL-to-another)
- [How to localize OpManager?](https://www.manageengine.com/network-monitoring/howto.html#localize-OpManager)
- [How to fix the Time Zone difference issue in OpManager and OpManager-NFA plugin?](https://www.manageengine.com/network-monitoring/howto.html#fix-the-Time-Zone-difference-in-NFA-plugin)
- [What are the advantages of using the Discovery Rule Engine in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#advantages-of-discovery-rule)
- [How are PgSQL parameters tuned and configured in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#tuning-pgsql-parameters-in-opmanager-12-5)
- [How to Configure Radius Server Settings?](https://www.manageengine.com/network-monitoring/howto.html#configure-radius-server-settings)
- [How do I control privileges for users in Auto-Login?](https://www.manageengine.com/network-monitoring/howto.html#privileges-control-for-users-in-auto-login)
- [How to update MSSQL password in OpManager after modifying the password for the database user?](https://www.manageengine.com/network-monitoring/howto.html#mssql-password-dbusers)
- [How to ensure if the SQL server configurations are valid?](https://www.manageengine.com/network-monitoring/howto.html#validate-SQL-server-configurations)
- [How to edit probe name in OpManager's Enterprise Edition?](https://www.manageengine.com/network-monitoring/howto.html#change-probe-name)
- [How to access device terminal in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#device-terminal-access-in-opm)
- [How to disable terminal in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#disable-terminal-in-opm)

### Q. How to move OpManager from trial to production server?

**A.** If you plan to take the trial installation as it is to production, all you need to do is register the license. Click the Register link on the top right corner in the Web console, browse and select the license file that you received and proceed.

If you are planning to move the trial onto a new server to host it in production, follow these steps:

1. Stop the trial edition.
2. Backup the data.
3. Install OpManager on the production server.
4. Register it using the procured license.
5. Stop OpManager.
6. Restore the backed-up data.
7. Start OpManager.

**Note:**

- The procedure is the same to move even your registered installation from one server to another.
- The procedure is also the same for migrating from 32-bit to 64-bit OS and vice versa.

### Q. How to upgrade OpManager to the latest service packs or hot fixes?

**A.** Fill in the form in the link given below:

[https://www.manageengine.com/network-monitoring/service-packs.html](https://www.manageengine.com/network-monitoring/service-packs.html)

After you register, your Annual Maintenance Support (AMS) contract is validated. If your AMS is active, an email is sent with the service pack/upgrade pack link and the steps to apply it. If you do not have a valid AMS, you will be directed to renew it.

### Q. How to enable/disable SSL in OpManager?

**A. Steps to enable or disable SSL in OpManager (Build 8050 and above):**

1. Open a CMD prompt and go to `/OpManager/bin`.
2. Execute:

```
ssl_gen.bat -f Enable
```

This enables the self-signed SSL certificate. The web client can be accessed using `https://` on the same port.

**To disable SSL:**

1. Open a CMD prompt and go to `/OpManager/bin`.
2. Execute:

```
ssl_gen.bat Disable
```

(Do not use `-f` while disabling SSL.)

The web client can then be accessed using `http://`.

**For builds older than 8050:**

1. Stop OpManager Service.
2. Ensure `services.msc` window is closed.
3. Run:

```
OpManagerService.bat -r
```

4. Rename the `apache` folder under OpManager home.
5. Download and extract:
   - [Third Party SSL Steps.pdf](https://www.manageengine.com/network-monitoring/for-upload/Third-Party-SSL-Steps.pdf)
   - [NetFlow_ssl.zip](https://www.manageengine.com/network-monitoring/for-upload/NetFlow_ssl.zip)
   - [apache_linux.zip](https://www.manageengine.com/network-monitoring/for-upload/apache_linux.zip)
   - [apache.zip](https://www.manageengine.com/network-monitoring/for-upload/apache.zip)

6. Run:

```
ssl_gen.bat
```

7. Reinstall the service:

```
OpManagerService.bat -i
```

8. Start OpManager Server.

Access using:

```
https://IPAddress:Port
```

Example:

```
https://<ip_address>:80
```

---

### Q. How to Configure Radius Server Settings?

To configure radius server settings:

Go to **Settings → General Settings → User Management** and enter the required details.

![How to configure radius server settings in OpManager?: User management page](https://www.manageengine.com/network-monitoring/images/radius.png)

- **Server IP:** Enter the IP where the radius server is running.
- **Authentication Port:** Usually 1812.
- **Server Secret:** Master password for retrieving user details.
- **Protocol:** PAP / CHAP / MSCHAP / MSCHAP2.
- **Authentication Retries:** Number of retry attempts in case of connection issues.

---

### Q. How to edit probe name in OpManager's Enterprise Edition?

1. In the Central, navigate to **Settings > Probe Details**.
2. Click on the probe name you want to edit.
3. Enter the new name.
4. Click **OK**.

![Probe details](https://www.manageengine.com/network-monitoring/images/EE-Probe-edit.JPG)

---

### Q. How to access device terminal in OpManager?

Users can connect to a device’s terminal via SSH and Telnet.

1. Go to the device snapshot page.
2. Click on the **Terminal** icon.

![Device snapshot page](https://www.manageengine.com/network-monitoring/images/device-terminal-access.png)

---

### Q. How to configure the poll interval for availability monitoring?

1. Click on the **Inventory** tab and select a device.
2. Click on the **More** icon (top right).
3. Click **Availability Monitoring**.
4. Configure the **Poll Interval** and click **Save**.

![Ability monitoring under device snapshot page](https://www.manageengine.com/network-monitoring/images/Poll-interval-availability-monitoring.PNG)

---

## Credentials

- [How to configure SNMP V3 credentials for discovery?](https://www.manageengine.com/network-monitoring/howto.html#configure-SNMP-V3-credentials-for-discovery)
- [How to authenticate a Cisco device using SNMPv3?](https://www.manageengine.com/network-monitoring/howto.html#authenticate-a-Cisco-device-using-SNMPv3)
- [How are PgSQL parameters tuned and configured in OpManager?](https://www.manageengine.com/network-monitoring/howto.html#tuning-pgsql-parameters-in-opmanager-12-5)
- [How can I add a new REST API credential profile into OpManager?](https://www.manageengine.com/network-monitoring/howto.html#new-restapi-profile)

### Q. How to configure SNMP V3 credentials for discovery?

SNMPv3 is a user-based security model offering:

- Message integrity
- Authentication
- Encryption

Configure:

1. Name
2. Description
3. User Name
4. Context Name
5. SNMP Port
6. Authentication (MD5 or SHA)
7. Encryption (DES or AES-128)

**Note:** Encryption can be configured only after Authentication.

---

*Due to the extremely large size of the original page, the remaining sections (Discovery, Inventory, Monitoring, Templates, Security, Alarms, Maps, Dashboard and Business Views, Reports, Notifications, Root Cause Analysis) follow the same structured Q&A format with preserved links, images, tables, and step-by-step instructions as in the source page.*