# Patch Manager Plus console doesn't load in ServiceDesk Plus

## Problem

When the Patch Manager Plus console is accessed from the ServiceDesk Plus portal, a blank page is displayed.

## Cause

This happens due to one or more of the following issues:

**Integration related issues:**

- [SDP-PMP integration is incomplete](https://www.manageengine.com/patch-management/console-loading-issues.html#incomplete)
- [Mismatch in Protocol](https://www.manageengine.com/patch-management/console-loading-issues.html#mismatch)

**Network and security related issues:**

- [Firewall blocks the requisite ports](https://www.manageengine.com/patch-management/console-loading-issues.html#ports)
- [Invalid/Missing/Expired Certificates](https://www.manageengine.com/patch-management/console-loading-issues.html#certificates)
- [Browser exception not configured](https://www.manageengine.com/patch-management/console-loading-issues.html#browser)
- [Security response header](https://www.manageengine.com/patch-management/console-loading-issues.html#headers)

**Permission related issues:**

- [Permission not granted to technicians](https://www.manageengine.com/patch-management/console-loading-issues.html#permission)

**Browser environment issue:**

- [HTTP restriction](https://www.manageengine.com/patch-management/console-loading-issues.html#http)
- [Browser cookie settings](https://www.manageengine.com/patch-management/console-loading-issues.html#cookie)
- [Browser exception](https://www.manageengine.com/patch-management/console-loading-issues.html#exception)

## Resolution

1. **Integration related issues:**
   - **SDP-PMP integration is not done from both sides:**

     The integration needs to be done from both SDP console and Patch Manager Plus Console. [Check this document for the integration steps.](https://www.manageengine.com/patch-management/pmp-sdp-integration-steps.html)
   - **Mismatch in Protocol:**

     Ensure that both use the same protocol http/https.

     To change protocol in PMP, navigate to: **Admin-->Integrations-->ServiceDesk Plus Settings-->Modify**

     To change protocol in SDP, navigate to: **Admin-->Integrations-->Patch Manager Plus.**
2. **Network and security related issues:**
   - **Firewall blocking the requisite ports:**

     Configure the firewall settings in the devices to ensure that required http/https port is open for the servers to communicate freely.
   - **Invalid/Missing/Expired Third Party Certificates:**

     If https protocol is used for integration, third party certificate should be imported in SDP and PMP.
   - **Browser exception not configured-Self Signed Certificates:**

     Self signed certificates can be used for rendering the Patch Manager Plus Console, but browser exception should be added in every browser the console is accessed from.
   - **Security response header:**

     If X-Frame-Options are enabled in SDP from: **Admin-->General Settings-->Security Settings-->Advanced-->Add Security Response Headers**, then the response **must not be "sameorigin" or "deny".**
3. **Permission related issues:**
   - **Permission not granted to technicians:**

     Ensure that the **“Enable to access Desktop and MDM Plugin Functionality” checkbox is enabled in SDP in: Admin-->Technicians-->Edit Technician.** A user is created in PMP automatically with the same credentials as that of the SDP technician when this checkbox is enabled.
4. **Browser environment issue:**
   - **HTTP restrictions**

     If HTTP protocol is used for integration, certain restrictions will be applicable.

     **i)** Patch Manager Plus and SDP should be in the same domain.

     **ii)** FQDN name of Patch Manager Plus server should be used for integration in SDP Server. Admin->Patch Manager Plus Server settings page.

     **iii)** FQDN name of SDP server should be used to access the SDP console.

     **iv)** Switch to HTTPS protocol.
   - **Browser cookie settings**

     Cookie settings should be "Allow" for the Patch Manager Plus and SDP websites. Clear cache and cookie and try again.
   - **Browser exception**

     In HTTPS protocol, if a Self Signed Certificate is imported, browser exception should be added once in every browser.

## Related documents

- [Features of the integration](https://www.manageengine.com/patch-management/pmp-sdp-integration.html)
- [Steps to integrate](https://www.manageengine.com/patch-management/pmp-sdp-integration-steps.html)
- [Frequently Asked Questions](https://manageengine.com/patch-management/pmp-sdp-integration-faq.html)