# Citrus Secure Access Patch Download Failure

**Last Updated On**: 18 May 2026  
**2 minutes read**

## Description

You are trying to download the Citrus Secure Access Endpoint Analysis Patch Download Failure patch. The download URL is dynamic, preventing automatic patch retrieval.

## Resolution

Follow the steps given below to resolve this issue:

1. Download the patch manually from the vendor portal:  
   [https://www.citrix.com/downloads/citrix-endpoint-analysis/plug-ins/EPA-clients-for-Windows.html](https://www.citrix.com/downloads/citrix-endpoint-analysis/plug-ins/EPA-clients-for-Windows.html)

2. Click on **Upload** near the *Download failed* error message. Using the Upload option, you can install this patch.

3. Otherwise, navigate to **Patches → Downloaded Patches → Upload Patches → Search for the Bulletin ID TU-2198** and click on **Upload** under Action.

4. Then select **Install Patches** to deploy.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact [patchmanagerplus-support@manageengine.com](mailto:patchmanagerplus-support@manageengine.com).