# Patch Store Location Not Available

Last Updated On: 10 Sep 2026

## Problem

During patch deployment, the deployment fails with the remark **Patch Store Location Not Available**. The deployment may also display **Error 404** or **Unable to download the patches from the server**. The main patch or one of its dependency patches may not be available in the patch store.

## Cause

This issue occurs when the required patch is not present in the server or Distribution Server patch store. This can happen when:

- The patch or one of its dependency patches failed to download.
- The patch store location was changed without copying the existing files to the new location.
- The **Continue deployment** option was selected even though one or more patches failed to download to the server.

### Prerequisite

The following troubleshooting procedures apply only when **Continue deployment even if some patches cannot be downloaded** was enabled under **Scheduler Settings → Deployment Rule** while creating the configuration. If this option was not enabled, skip these procedures and collect the logs specified below for the applicable deployment type.

![Prerequisite](https://www.manageengine.com/sites/meweb/images/desktop-central/help/patch-management/deployment-rule.png)

## Identify the Failed Patch

### Manual Deployment

1. Navigate to **Deployment → Manual Deployment**.
2. Locate the failed collection.
3. Click the **Draft Download Failed** status.

The view displays the main patch and any dependency patches that failed to download or have not yet been downloaded. Review the **Remarks** column to identify the failure reason for each patch.

### Automate Patch Deployment

1. Navigate to **Deployment → Automate Patch Deployment**.
2. Locate the failed collection.
3. Click the task name.
4. Navigate to **Download Pending Patches**.

The view displays the main patch and any dependency patches that failed to download or have not yet been downloaded. Review the **Remarks** column to identify the failure reason for each patch.

## Verify the Patch Download

### On-Premises Server Without a Distribution Server

1. Navigate to **Patches → Downloaded Patches**.
2. Locate the failed patch and click its **Patch ID**.
3. Click the **Patch Name** to obtain the vendor download URL.
4. Open the vendor URL in a web browser and verify that the patch downloads successfully.

If the manual download fails, resolve the applicable network, proxy, firewall, or vendor-connectivity issue before proceeding with deployment.

If the issue persists, use the [log collection instructions](https://www.manageengine.com/products/desktop-central/logs-how-to.html) to collect the server logs and agent logs.

### Cloud Server Without a Distribution Server

1. Navigate to **Patches → Downloaded Patches**.
2. Locate the failed patch and click its **Patch ID**.
3. Click the **Patch Name** to obtain the vendor download URL.
4. Open the vendor URL in a web browser on the agent machine and verify that the patch downloads successfully.

If the manual download fails, resolve the applicable network, proxy, firewall, or vendor-connectivity issue before proceeding with deployment.

If the issue persists, use the [log collection instructions](https://www.manageengine.com/products/desktop-central/logs-how-to.html) to collect the agent logs.

### Cloud Server With a Distribution Server

1. Navigate to **Patches → Downloaded Patches**.
2. Select the appropriate **Remote Office** from the drop-down menu.
3. Locate the failed patch and click its **Patch ID**.
4. Click the **Patch Name** to obtain the vendor download URL.
5. Open the vendor URL in a web browser on the Distribution Server machine and verify that the patch downloads successfully.

If the issue persists, use the [log collection instructions](https://www.manageengine.com/products/desktop-central/logs-how-to.html) to collect the Distribution Server logs and agent logs.

### On-Premises Server With a Distribution Server

Use the [log collection instructions](https://www.manageengine.com/products/desktop-central/logs-how-to.html) to collect the server logs, Distribution Server logs, and agent logs.

Provide the applicable collected logs to [patchmanagerplus-support@manageengine.com](mailto:patchmanagerplus-support@manageengine.com) for further analysis.

## Related

- [Collect logs for troubleshooting](https://www.manageengine.com/products/desktop-central/logs-how-to.html)