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Resorts Casino Hotel, located on the Atlantic City Boardwalk in New Jersey, is a full-scale resort offering hotel accommodations, gaming, dining, and entertainment options. Its casino operations opened in 1978, making it the first American casino outside Nevada.
Today it features nearly 1,000 guest rooms and suites, an expansive gaming space, and multiple food and entertainment venues.
Resorts Casino Hotel’s IT team was dealing with a complex hybrid environment integrated with Microsoft 365. Manual Active Directory management slowed down operations and made it difficult to maintain consistent policies. The team needed to automate user management, enforce MFA for remote access, and ensure SIS compliance. Limited automation increased the risk of errors and delayed responses to directory changes, stretching an already busy IT staff.
Resorts Casino Hotel
Hospitality and gaming
United States
1,000–5,000
With ManageEngine AD360, Resorts Casino Hotel automated its Active Directory management and auditing using ADManager Plus and ADAudit Plus. The team achieved full automation of provisioning and auditing tasks, implemented MFA for RDP access, and rolled out self-service password reset (SSPR) through ADSelf Service Plus. These changes improved compliance readiness and reduced help desk overhead.
The deployment was supported by OnboardPro, ManageEngine’s guided implementation service, ensuring a smooth setup tailored to Resorts’ environment. The IT team was impressed by the simplicity and speed of the process, highlighting how automation and proactive auditing strengthened overall security.
— Sean Kile, senior cybersecurity analyst, Resorts Casino Hotel
— Dennis Adams, IT director of infrastructure and operations, Resorts Casino Hotel
ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management: secure SSO, adaptive MFA, and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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