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EUM Agent Download

Download End User Monitoring agent for Applications Manager

If you are using Applications Manager's End User Monitoring feature, download the appropriate EUM agent from the table below:

Users who have previously downloaded the EUM agent can upgrade to the latest version by installing the provided service pack from this link.

Who should Download? Agent Version Operating System
Windows (64 Bit) Linux (64 Bit)
Customers using build no. 16600 and above 21.13
Customers using build no. 16300 to 16590 20.12
Customers using build no. 16000 to 16290 20.0
Customers using build no. 15660 to 15981 19.0
Customers using build no. 15320 to 15653 18.0
Customers using build no. 15000 to 15310 17.0

  • Please note that the EUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.
  • It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.
  • Supported browsers for RBM Playback include: Mozilla Firefox (v81), Google Chrome, Microsoft Edge (Windows only).
File SHA256 value
EUM Agent 64 bit (.exe) c08021a6fff3bbedce2b73c78a346b521ba463321795baa148b81243ef63ea8c
EUM Agent 64 bit (.bin) 7d3ca967af5fd555c66b86d8ae1ca4a97f640e68b1023f582e3462de43e8937a
Frequently Asked Questions
  • Can I use the EUM agent without installing Applications Manager?

    No. You have to install and run a central Applications Manager server for the EUM agents to start collecting end user metrics.

  • I have a problem in installation and starting of the EUM agent. What can I do ?

    Contact our technical support team - Toll Free Number : +1 - 925 - 924 - 9500 E-mail:

  • Are there any restrictions on the 30-day trial?

    No, the trial version has no restrictions and works with both Professional and Enterprise editions of Applications Manager.

  • How is the EUM agent licensed?

    The EUM agent add-on is priced as a flat fee. You can monitor any number of resources as long as you do not exceed the overall monitors count. Refer our pricing section for more information.

    What are the system requirements for installing the EUM agent?

    EUM Agents for Firefox based RBM monitors have to be installed on a dedicated Windows / Linux machine - 8 GB RAM, 40 GB HD. EUM Agents for Microsoft Edge based RBM monitors have to be installed on a dedicated Windows - 8 GB RAM, 40 GB HD. However, Applications Manager can be installed on Windows or Linux. This works with the Professional Edition and Enterprise Edition (with Managed Server).

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"Standout Tool With Extensive Monitoring Capabilities"

It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

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Tech Support Manager, Lexmark

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