# OpenAI Integration

OpenAI is an AI research and deployment company that provides the GPT family of large language models. With OpenAI, you can generate AI-assisted summaries and insights in Applications Manager using OpenAI models for Generative AI (GenAI)-powered features.

- [Prerequisites](#prerequisites)
- [How to configure OpenAI in Applications Manager](#how-to-configure-openai-in-applications-manager)
- [Configuration fields](#configuration-fields)
- [Useful links](#useful-links)

## Prerequisites

- Ensure that you have access to an OpenAI Platform account.
- Create or use an API key from the OpenAI Platform.
- Ensure that billing, credits, and usage limits are configured in your OpenAI account.
- If your account has multiple OpenAI organizations, note the organization ID that should be used for Applications Manager.

## How to configure OpenAI in Applications Manager

1. Go to **Settings** → **Product Settings** → **Integrations (Add-On Settings)**.
2. Under the **AIOps** category, select **OpenAI**. This opens the OpenAI integration configuration page.
3. Enter the **Organization Name**. This is a display name used to identify the integration in Applications Manager.
4. Enter the **Organization ID** from your OpenAI organization settings. Refer to [OpenAI organization settings](https://platform.openai.com/settings/organization/general) to find the organization ID. This helps route usage and billing to the correct OpenAI organization.
5. Enter the **API Key** generated from the OpenAI Platform. Refer to [OpenAI API keys](https://platform.openai.com/api-keys) to create or copy an API key.
6. Click **Fetch Models** to retrieve the available OpenAI models for the configured account. You can refer to the [OpenAI model catalog](https://developers.openai.com/api/docs/models) before selecting models.
7. Select the models you want to make available for GenAI-powered features.
8. Click **Add Models** to add the selected models to the integration.
9. Click the star (⭐) icon to set a model as the default, if required. Only one model across all configured GenAI providers should be treated as the default.
10. Review and accept the privacy consent statement, then click **Save**.

![OpenAI integration configuration page in Applications Manager showing the Organization Name, Organization ID, and API Key fields](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/openai-integration-01.png)

![Fetched OpenAI models list showing selected models and the default model star icon](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/openai-integration-02.png)

## Configuration fields

| Field | Description |
|---|---|
| Organization Name | A friendly name for identifying this OpenAI integration in Applications Manager. |
| Organization ID | The OpenAI organization ID, usually in the `org-...` format. Required when your OpenAI account belongs to multiple organizations. |
| API Key | The secret key used to connect Applications Manager with OpenAI. Keep this key private and rotate it according to your organization's security policy. |
| Models | The OpenAI models that Applications Manager can use for GenAI-powered features. |
| Default Model | The primary model used when a GenAI-powered feature does not require a specific model selection. |

**Note:**

- Data required for GenAI-powered features may be sent to OpenAI when those features are used.
- Make sure to review generated output before acting on it.
- If **Fetch Models** fails, verify the API key, organization ID, OpenAI account status, billing, and network access from the Applications Manager server.

## Useful links

- [OpenAI API keys](https://platform.openai.com/api-keys)
- [OpenAI organization settings](https://platform.openai.com/settings/organization/general)
- [OpenAI model catalog](https://developers.openai.com/api/docs/models)
- [OpenAI API data usage guidance](https://developers.openai.com/api/docs/guides/your-data)
- [OpenAI privacy policy](https://openai.com/policies/privacy-policy)