# Enterprise Business Solutions ![ ](https://www.manageengine.com/products/desktop-central/images/ebs-banner.png) Unlock your **priority pass** for Enterprise Business Solutions now! ## What is Enterprise Business Solution (EBS) all about? Enterprise business solution is a customized and a dedicated service geared towards helping large scale enterprises maximize their operational efficiency. EBS provides prioritized and personalized end-to-end technical support to manage and secure your network endpoints. With our expertise and guidance, you can fulfill technical, training, maintenance, and support needs while staying focused on your organization's growth. ## Benefits of EBS ### A dedicated Technical Account Manager (TAM) #### A single point of contact ![ ](https://www.manageengine.com/products/desktop-central/images/onboarding-icon-1.png) We have a named technical account manager (TAM) who will pilot you through the entire process of identifying, reporting, analyzing, applying the solutions and pivoting the dependency coordination & assistance. The named TAM will be the single point of contact responsible for product related troubleshooting, consultation and preventative maintenance. ### Smooth support experience #### Support made easy ![ ](https://www.manageengine.com/vulnerability-management/images/vmp-box-icon-20.png) Our customers can receive prioritized technical support from EBS (be it ticket handling or remote session), that includes a specialized hotline chat channel as well as a customer self-service portal. In the event of business-critical issues, we assist you in an online session with the developers. We also offer a requirement-based knowledge transfer session. ### Round the clock support #### A dedicated support channel ![ ](https://www.manageengine.com/remote-desktop-management/images/why-support-icon.png) From onboarding on holidays to planned maintenance on weekends, we have got you covered. We provide 24*7 support, irrespective of weekends and holidays. With constantly evolving technical complexity and rapidly changing customer requirements, we offer round the clock support that are tailored to your needs. ### Upgrade assistance #### Seamless product upgrade ![ ](https://www.manageengine.com/products/desktop-central/images/onboarding-icon-4.png) Build releases involve layers of upgrade and each upgrade has its own set of complexities. Our TAM will assist you by analyzing the organization's environment and discuss the use cases specific to your organization. He will then walk you through the product upgrade without disrupting your business. ### Online health check-up & gap analysis #### Strengthening your security strategies ![ ](https://www.manageengine.com/products/desktop-central/images/onboarding-icon-3.png) We offer periodic health checks to detect any hardware, software level technical hiccups to ensure an enriching employee experience. The check-ups are requirement-base that ascertains the health of the enterprise server, agents and secure gateway service components. Our gap analysis examines the current state of your network's environment and suggests you ways to reinforce and achieve a perfect state of maintainable endpoints that are patched, up to date and secure. ## FAQ's ![ ](https://www.manageengine.com/products/desktop-central/images/faq-clip.png) ### What is EBS (Enterprise business solutions)? EBS is a power packed enterprise support services to manage and secure your endpoints and your business. ### What does it offer? EBS promises a variety of support features that can be obtained through customization. Apart from the standard support services it also offers a unique customer portal, a named technical manager who will help you with periodic health check-ups, weekend and holiday support and also provides a strategy through gap analysis report. ### What will it cost me? All it will cost you is a small fee in exchange for the enormous benefits outlined below. Need more detailed information? Avoid the queue and shoot your questions right away to sales@manageengine.com. ### How will EBS benefit my organization? We were hoping you’d ask that! You'll absolutely benefit in numerous ways. Consider the following scenario: Under EBS for the first year your organization opts for training and onboarding for additional costs. There will be no onboarding fees the following year, but you can take advantage of other premium support services that are just like the toppings for your pizza. ### Who can opt for EBS? EBS is generally recommended to customers who manage 2000 computers or more using Desktop Central. Want a thorough explanation and a quicker response? Do not hesitate to reach us at- sales@manageengine.com ## Components of EBS ### Premium Support | Premium Support | |---| | Email, chat and remote support | | Toll free calling | | Scheduled call back | | Online resources | | API support | | 24x7 support | | Global support availability | | Customer support portal | | Periodic health check | | Support during weekends and holidays | | Gap analysis report | | Upgrade assistance | | Technical account manager | | Escalations addressed via global escalation team | ### On-boarding | On-boarding | |---| | We'll help you set up Endpoint Central in your enterprise along with the required customizations. On-boarding will be charged after accounting for parameters such as edition purchased, server architecture, client infrastructure and remote offices. Contact Sales for additional information. | ### Training | Training | |---| | Our product experts will equip and certify your technicians to handle day-to-day business needs. Training will be charged based on the number of technicians to be trained and the edition purchased. Contact Sales for additional information. | ### On-site visits | On-site visits | |---| | Periodic in-person visits (subject to travel restrictions). | ## Contact Us ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Mgmt - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)