# Endpoint management for healthcare | ManageEngine Endpoint Central **From datacenter to point of care** ## Manage every endpoint without stressing over skill shortages Health IT is feeling the heat—ransomware, rapid M&As, HISAA, HHS CPG and growing EHR access via mobile. And endpoints remain the weakest link in this chain. On top of this, IT teams see short-tenures and skill gaps. IT directors are under pressure to find product-agnostic talent that works with multiple client platform engineers, and intuitive products to onboard new staff quickly. **Endpoint Central** is an intuitive platform in the **endpoint management** space. Empower system engineers of any skill level to manage and secure endpoints—patient iPhones, shift-worker iPads, clinical workstations, barcode scanners, and back-end servers. So your team spends less time learning the product and focuses on enabling clinical workflows, patient care, and building cybersecurity programs. It’s easy to set up on your own. If you need assistance, experts are available for implementation and hands-on training through the first patching cycle. --- ## Healthcare remains a notoriously under-resourced and highly-targeted industry We've heard the concerns of health IT leaders and practitioners, which underscore key problems in healthcare today. - #1 target of ransomware is healthcare ![](https://www.manageengine.com/products/desktop-central/images/hcm/chart.png) *Source: FBI Internet Crime Report 2023* - 96% of hospitals are operating with end-of-life operating systems or software with known vulnerabilities. *Source: HHS Hospital Resiliency Landscape Analysis* - Too many regulations, too many frameworks, including the **NIST CSF, the HICP, CPGs**, and the upcoming **HISAA act**. ![](https://www.manageengine.com/products/desktop-central/images/hcm/benefits-compliant-1.png) - Rapid M&A leads to accumulation of legacy systems. ![](https://www.manageengine.com/products/desktop-central/images/hcm/jigsaw-piece.png) - 90% of healthcare organizations are already using mobile to access EHR. ![](https://www.manageengine.com/products/desktop-central/images/hcm/e-record.png) *Source: HHS Hospital Resiliency Landscape Analysis* - $9.77M is the average breach cost for healthcare. ![](https://www.manageengine.com/products/desktop-central/images/hcm/dollar-rise.png) *Source: IBM Cost of a Data Breach Report 2024* - Decrease in IT talent and need for cost-effective solutions ![](https://www.manageengine.com/products/desktop-central/images/hcm/dollar-fall.png) - 30% of health IT leaders say their organizations are understaffed. *Source: HHS Hospital Resiliency Landscape Analysis* --- ## Top healthcare use cases ### Meet HIPAA's 15-day patch mandate #### 15-day mandate from HIPAA The new proposal to the HIPAA security rule mandates healthcare organizations to patch their systems within 15 days of identifying a critical vulnerability. ![day](https://www.manageengine.com/products/desktop-central/images/health-use-cases-1.png) #### Example patching playbook from one of our customers - N-1 patching for critical servers, customizable reboots, and a self-service portal for server admins to decide patching and reboot timelines. - Create custom cohorts based on devices and departments, like radiology and clinical informatics, for test beds for patches. [View full playbook](https://download.manageengine.com/products/desktop-central/health-it-sample-patching-playbook.pdf) ![example](https://www.manageengine.com/products/desktop-central/images/health-use-cases-2.svg) #### Forrester acknowledges the cost and time saved by patch automation “Endpoint Central's automated patching, resulting in time savings of up to 95%. For the composite organization, the time savings over three years come to” **$913,000** Cost savings of up to a million dollars and time reduction of 95% from patch automation using ManageEngine Endpoint Central. ![quotes](https://www.manageengine.com/products/desktop-central/images/health-use-cases-3.svg) #### Cost savings of up to a **million dollars** and time **reduction of 95%** from patch automation using **ManageEngine Endpoint Central** [Learn more](https://www.manageengine.com/products/desktop-central/hipaa-patch-mandate.html?utm_source=enterprise-healthcare&utm_medium=website&utm_content=top-use-case) ![cost](https://www.manageengine.com/products/desktop-central/images/health-use-cases-10.png) --- ### Manage BYOD #### BYOD visibility - See how many personal devices are being used for work-related apps with an extensive device inventory. - Manage licenses for business apps in BYOD and distribute them to work profiles. ![vulnerability](https://www.manageengine.com/products/desktop-central/images/health-use-cases-11.svg) #### Data containerization and security - Isolate and manage only work data on BYOD without violating physician privacy. - Enforce strong passcode policies for work profiles. - Distribute sensitive content securely with screenshot and clipboard restrictions via MDM. ![data](https://www.manageengine.com/products/desktop-central/images/health-use-cases-12.png) #### Privacy - Set restrictions on collected information from BYODs and publish privacy policies. - Lock devices and remove business app access and PHI when devices are lost. - Wipe devices when affiliate hospitals leave due to bankruptcy or contract expiry. ![privacy](https://www.manageengine.com/products/desktop-central/images/health-use-cases-13.svg) #### Secure access to business apps - Restrict access to apps like Outlook and Office 365 for only MDM-registered BYODs. - Remove access from rooted and jailbroken devices. - Ensure OS version control. - Enable certificate-based sign-ins for apps like Epic Haiku and Canto. ![secure access](https://www.manageengine.com/products/desktop-central/images/health-use-cases-14.png) “When employees permanently leave, wipe just work data from BYODs.” > “My biggest concern was not being able to wipe everything work-related from their phone once they've permanently left the organization, and having that workspace container created with Endpoint Central is great for that.” > — Network system administrator, Port Townsend-based community care, Washington, U.S. [Learn more](https://www.manageengine.com/products/desktop-central/byod-for-healthcare.html?utm_source=enterprise-healthcare&utm_medium=website&utm_content=top-use-case) --- ### Inventory devices & generate reports #### Does your IT team rely on spreadsheets to track assets? With procurement teams raising concerns before bulk purchases, spreadsheet-based inventory tracking is inefficient. ![directors](https://www.manageengine.com/products/desktop-central/images/health-use-cases-15.svg) #### Keep inventory at a single spot and generate DIY reports > “ManageEngine provides a consolidated view of asset and endpoint data, allowing me to track assets from delivery to deployment, including location, department, and user. I can now pull reports myself in seconds, without relying on my team.” > — Senior director of IT infrastructure, New Jersey-based healthcare system, U.S. [Learn more](https://www.manageengine.com/products/desktop-central/health-it-mergers-and-acquisitions.html?utm_source=enterprise-healthcare&utm_medium=website&utm_content=top-use-case) --- ### Prevent ransomware with browser security #### Visibility & security across diverse browsers - Ransomware often starts with an innocuous browser download. - Lock down browsers using Endpoint Central. > “Browser Security Plus gives us controls to allow only approved extensions, monitor malicious sites, and restrict risky downloads.” > — Director of IT security, New Jersey, U.S. #### Preventing patient records from leaking through personal Gmail **Challenges** - Employees storing notes in personal Google Drives. - Blocking personal Gmail impacts bookmarks. **Solutions** - Leadership-approved policy. - Migration guides for bookmarks. - Remove personal Gmail accounts using Endpoint Central. #### Monitor web activity for investigations **Why?** - Litigable investigations - Forensic investigations **With Endpoint Central** > “I get to see at an end-user level what employees are doing, even for remote workers.” **Without Endpoint Central** Manual database extraction and SQL viewer reconstruction of browser history. #### Reduce attack surface beyond browsers Ensure security with application control, device control, and data loss prevention. ![attack](https://www.manageengine.com/products/desktop-central/images/health-use-cases-16.svg) --- ### Reduce device provisioning costs Cut time and cost for device provisioning during EHR adoption, asset overhaul, and turnover. - Provision assets under parent IT policies. - Create golden images with layered apps. - Saved $22K and reduced setup from 30 days to 20 minutes (Philadelphia NPO case). [Read the case study](https://download.manageengine.com/products/desktop-central/health-it-philadelphia-npo-case-study.pdf?utm_source=enterprise-healthcare&utm_medium=website&utm_content=top-use-cases) ![reduce](https://www.manageengine.com/products/desktop-central/images/health-use-cases-8.svg) --- ## Success stories ### From 30 days to 20 minutes: Philadelphia-based NPO | Metrics | Doing it manually | Using Endpoint Central | |---|---|---| | Time to deploy OS to one machine | 6 hours | 20 minutes* | | Time to deploy OS to 120 machines | 720 hours | 1.67 hours | | Number of technicians needed | 3 | 1 | | Cost for technicians | $21,600 | $50 | **99% reduction in cost and time** [Read the case study](https://www.manageengine.com/products/desktop-central/health-it-philadelphia-npo-case-study.pdf?utm_source=enterprise-healthcare&utm_medium=website&utm_content=success-stories) --- ### Port Townsend-based community care > “Endpoint Central's remote control is HIPAA-compliant and integrated natively into the existing agent. We love the role-based access control.” > — Network system administrator, Washington, U.S. [Read the case study](https://www.manageengine.com/products/desktop-central/health-it-port-townsend-healthcare-case-study.pdf?utm_source=enterprise-healthcare&utm_medium=website&utm_content=success-stories) --- ### Elder Outreach > “We could set up devices with the right apps locked down. ManageEngine handles updates and reporting.” ![it-park](https://www.manageengine.com/products/desktop-central/images/hcm/it-park.png) --- ### DAP Health > “If it weren’t for Endpoint Central’s patch automation, I’d probably have to hire a dedicated engineer.” --- ## Manage every endpoint - Clinical workstations ![](https://www.manageengine.com/products/desktop-central/images/hcm/cpu.png) - Shared devices ![](https://www.manageengine.com/products/desktop-central/images/hcm/connection.png) - Server infrastructure ![](https://www.manageengine.com/products/desktop-central/images/hcm/server.png) - Embedded PCs ![](https://www.manageengine.com/products/desktop-central/images/hcm/integration.png) - Barcode-based medical scanners ![](https://www.manageengine.com/products/desktop-central/images/hcm/barcode-scanner.png) - AR/VR ![](https://www.manageengine.com/products/desktop-central/images/hcm/ar-vr.png) - Wearables ![](https://www.manageengine.com/products/desktop-central/images/hcm/smart-watch.png) - Mini PC ![](https://www.manageengine.com/products/desktop-central/images/hcm/mobile.png) --- ## Why choose us? - 153% savings per managed device compared to Microsoft Intune. - 139% savings by hiring entry-level admin vs. SCCM-trained expert. - 3x lower implementation cost compared to Microsoft Endpoint Configuration Manager. ### Easy to use - User-friendly design - Minimal training required - In-product chat support - Audit-ready reports - Modular single-agent solution ![benefits](https://www.manageengine.com/products/desktop-central/images/hcm/benefits-4.png) ### Competitive advantage - No complex licensing - Supports non-Microsoft environments - Patches 1000+ third-party apps - Built-in templates ![benefits](https://www.manageengine.com/products/desktop-central/images/hcm/benefits-3.png) ### Partnerships and global footprint - 150+ value-added resellers - 33+ GSI partnerships - 18 data centers worldwide ![benefits](https://www.manageengine.com/products/desktop-central/images/hcm/benefits-2.png) ### Customer-first philosophy - Dedicated TAMs - In-person training - 24/7/365 premium support ![benefits](https://www.manageengine.com/products/desktop-central/images/hcm/benefits-1.png) --- ## Frequently Asked Questions ### 1. How does an endpoint management solution help with regulatory compliance (HIPAA, HHS, etc.)? An endpoint management solution helps healthcare organizations stay compliant with HIPAA, HITECH, and HHS security guidelines by enforcing strict access controls, encryption policies, and audit-ready documentation. Endpoint Central automates compliance checks, secures PHI across endpoints, and maintains detailed logs for audits. ### 2. Can Endpoint Central manage mobile and shared devices used by clinicians and patients? Yes. It provides unified management for clinician workstations, patient tablets, and shared kiosks. Features include kiosk mode, secure app deployment, and real-time tracking. ### 3. What are the key components of a healthcare endpoint management solution? Device lifecycle management, patch automation, threat detection, encryption, remote troubleshooting, and compliance reporting. ### 4. What types of healthcare endpoints can be managed with UEM? Clinician laptops, nursing stations, mobile carts, tablets, lab systems, IoT medical devices, and rugged field equipment. ### 5. How does endpoint management secure against ransomware? Through continuous patching, threat monitoring, policy-driven access control, device isolation, and encryption. ### 6. What are the key features of an effective solution? Centralized visibility, zero-trust access control, automated patching, encryption, compliance enforcement, and remote support capabilities.