# How to send log files to the OS Deployer support team? **Last Updated On**: 21 Apr 2026 **11 minutes read** ## Description When you face issues while working with OS Deployer, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send us log files along with a description of the issue and screen shots, depending on the issue. There are two stages in sending the log files: - [Extracting the logs](https://www.manageengine.com/products/os-deployer/help/general/upload-logs.html#extract) - [Sending it to Endpoint Central support](https://www.manageengine.com/products/os-deployer/help/general/upload-logs.html#upload) ## Extracting the logs ### List of OS Deployer Log Files and their Locations The following are the list of logs that might be needed for troubleshooting purposes. ### Endpoint Central Server Need to upload the server logs while facing any problems from the below mentioned location. - If you are using the server version below 10.1.2220.1 upload logs from: `\DesktopCentral_Server\logs` - If you are using version 10.1.2220.1 or above upload logs from: `\UEMS_CentralServer\logs` **Note:** `` refers to the directory where the server is installed. ### Endpoint Central Distribution Server You need to upload Distribution Server logs if you are facing problems managing your remote office computers. - If using Endpoint Central 11.2.2309.01 and above: `\ManageEngine\UEMS_DistributionServer\logs` Example: `C:\Program Files (x86)\ManageEngine\UEMS_DistributionServer\logs` - If using Endpoint Central below 11.2.2309.01: `\ManageEngine\Desktopcentral_DistributionServer\logs` Example: `C:\Program Files\ManageEngine\Desktopcentral_DistributionServer\logs` ### Endpoint Central Secure Gateway Server Upload Secure Gateway Server logs if you are facing problems using a Secure Gateway. - `\ME_Secure_Gateway_Server\logs` Example: `C:\Program Files\ME_Secure_Gateway_Server\logs` ### ServiceDesk Plus Server Upload ServiceDesk Plus Server logs if you are facing problems using Endpoint Central in integrated mode with ServiceDesk Plus. - `\server\default\log` **Note:** You can also obtain the error log files from the **Support** tab by clicking on the **Support File** link in the ServiceDesk Plus Web console. ### Endpoint Central Windows Agent From the computer where you have installed the Endpoint Central agent, perform the following operations: 1. Go to command prompt and **navigate to the location where Endpoint Central Agent** is installed. - For Endpoint Central 11.2.2309.01 and above: `C:\Program Files \ManageEngine\UEMS_Agent\bin` - For versions below 11.2.2309.01: `C:\Program Files \ManageEngine\Desktopcentral_Agent\bin` 2. Type: ``` dcagenttrayicon.exe -logs ``` and press Enter. 3. The logs will be extracted and archived in: - `ManageEngine\UEMS_Agent` (11.2.2309.01 and above) - `ManageEngine\Desktopcentral_Agent` (below 11.2.2309.01) The file will be saved in `.7z` format. File name format: `1__ZOHOCORP.7z` Example: `1_win2000_ZOHOCORP.7z` ![Windows Agent Logs](https://www.manageengine.com/products/desktop-central/images/win-logs.jpg) 4. Open the Windows Run window (Windows key + R) and execute: ``` %programdata%/zohomeeting/log ``` This opens the Zoho Meeting logs folder. 5. Zip all the files and include the created zip file while uploading the logs. 6. Upload/send this log file to the Endpoint Central support team. ### Endpoint Central Mac Agent From the computer where you have installed the Endpoint Central agent: 1. Go to the **Terminal**. 2. Navigate to the folder where Endpoint Central agent is installed: - For Endpoint Central 11.2.2309.01 and above: ``` cd /Library/ManageEngine/UEMS_Agent/bin/dcagenttrayicon.app/Contents/MacOS/ ``` - For versions below 11.2.2309.01: ``` cd /Library/Desktopcentral_Agent/bin/dcagenttrayicon.app/Contents/MacOS/ ``` 3. Type: ``` ./dcagenttrayicon logs ``` 4. The logs will be extracted and archived in: - `ManageEngine/UEMS_Agent/` (11.2.2309.01 and above) - `ManageEngine/Desktopcentral_Agent/` (below 11.2.2309.01) The file will be saved in `.zip` format. File name format: `1__ZOHOCORP.zip` Example: `1_MYMAC_ZOHOCORP.zip` ![Mac Agent Logs](https://cdn.manageengine.com/sites/meweb/images/os-deployer/help/products/desktop-central/images/mac-logs.png) 5. Navigate to: ``` ~/Library/Logs/ZohoAssist ``` Zip the contents of this folder. 6. Upload/send these log files to the Endpoint Central support team. ### Endpoint Central Linux Agent From the computer where you have installed the Linux agent: 1. Go to the **Terminal**. 2. Navigate to the location where OS Deployer agent logs are located: ``` cd /logs ``` Default location: ``` cd /usr/local/manageengine/uems_agent ``` 3. Type: ``` sudo ./CollectLogs.sh ``` 4. The logs will be extracted and archived in: ``` Linux_Agent_Installed_Directory/_UEMSAgent_Logs.zip ``` 5. Navigate to: ``` /usr/local/.zohoassist ``` Zip the contents of this folder. 6. Upload/send this log file to the OS Deployer support team. ### Remote Control / File Transfer from the Viewer Machine On the computer from which you initiated a remote control session or file transfer: 1. Login using the same user credentials used during the session attempt. 2. Locate the `logs` folder in: ``` C:\Users\Administrator\DesktopCentral_Viewer ``` 3. Compress this folder into a zip file. Your viewer logs are ready to be uploaded. ### Endpoint Central Web Console Follow the steps detailed in: [this page](https://www.manageengine.com/products/desktop-central/har-files-and-console-logs-upload.html) to upload the logs from the Web Console. ### ME MDM App on Android Device To upload the ME MDM Android App logs: 1. Navigate to the **Support** tab in the MDM server. Click **Create Support file**. 2. Specify your email address and the description of the problem. 3. Select the logs to upload: - Server logs (**Applicable only for MDM On-Premises**) - Agent logs 4. Select the Agent logs and specify the devices. 5. Click **Send**. The log files are successfully sent to Mobile Device Manager Plus Support. ### OS Deployment Refer to this document: [OS Deployment Logs Guide](https://www.manageengine.com/products/os-deployer/help/os-deployment-logs.html) ### Endpoint Central Summary Server Upload server logs from: ``` \UEMS_Summary_Server\logs ``` **Note:** `` refers to the directory where the server is installed. ### Endpoint Central Probe Server Upload server logs from: ``` \UEMS_Probe_Server\logs ``` **Note:** `` refers to the directory where the server is installed. ## Sending it to OS Deployer support Ensure that the log files are zipped and ready to be uploaded. Logs can be uploaded from the Web Console by navigating to **Support -> Create Support File**. If the Web Console is not accessible: 1. From a web browser, connect to: https://bonitas.zohocorp.com/ 2. Specify the Ticket ID, if you have one. 3. Add the modules for which logs are uploaded. 4. Specify your email address and notification address. 5. Specify the reason. 6. Click **Add files** and select the required log files. 7. Click **Upload**. **Note:** For uploading server log files, the server must be stopped prior to the upload and can be started once the files have been uploaded. The zipped log files are successfully uploaded. ## Related Articles ### Description While facing issues with OS Deployer, it is necessary for our experts to go through your logs to resolve the issues. To offer quick and personalized support, send the log files along with a description of the issue and screen shots. There are two stages in sending the log files: - Extracting the logs - Sending it to OS Deployer support ### Extracting the logs The following logs might be required: ### OS Deployer Server logs ``` \OSDeployer_Server\logs ``` **Note:** `` refers to the directory where the OS Deployer server is installed. ### Distribution Server logs ``` C:\Program Files (x86)\ZohoCorp\OSDDSComponent\logs ``` **Note:** These logs are located on the Distribution Server machine. ### Imaging logs ``` C:\Program Files (x86)\ZohoCorp\ManageEngine OSDeployer - Image creator\Logs ``` **Note:** Present on computers where the imaging process is happening. ### Deployment logs These logs are present on the target machine where deployment occurs. **Note:** Connect a USB thumb drive to copy the logs. 1. Boot the target machine with bootable media (PXE/USB/ISO). 2. Initiate deployment. 3. On error, press **ALT + TAB**, open command prompt: - Enter: ``` diskpart ``` - Then: ``` list volume ``` - Note the USB drive letter. - Enter: ``` exit ``` 4. Navigate to: ``` X:\Program files\osd\bin\Logs ``` 5. Copy logs: ``` xcopy /e /i "X:\Program files\osd\bin\Logs" "D:\Logs" ``` **Note:** Replace `D` with the actual USB drive letter. ### Post Deployment Logs ``` C:\Windows\PatcherLogs ``` **Note:** Located on the machine where the image is deployed. ### PXE Logs - Local office PXE boot: `\OSDeployer_Server\logs` - Remote office PXE boot: `C:\Program Files (x86)\ZohoCorp\OSDPXEComponent\PXEService\logs` ### Sending it to OS Deployer support 1. Connect to: https://www.manageengine.com/products/os-deployer/help/%7Bmodulename%7D/osdeployer-support.html 2. Specify the Ticket ID (if available). 3. Add the modules. 4. Specify your email address. 5. Specify the reason. 6. Click **Add files** and select logs. 7. Click **Upload**. 8. The zipped log files will be successfully uploaded. **Note:** For uploading server log files, stop the server before upload and restart it after completion.