Located in the village of Downers Grove in DuPage County, Illinois, Downers Grove Park District was established in 1946 when a group of citizens expressed their desire for a park and recreation system to serve Downers Grove village residents. Downers Grove Park District's mission is to enrich the community by preserving natural areas and by maintaining exceptional parks and facilities that inspire memorable experiences. Now, with over 600 acres of parks and facilities, Downers Grove Park District has won many prestigious awards and takes pride in its ability to provide high quality recreational experiences and facilities to the community.
Downers Grove Park
Government
USA
200+
Downers Grove Park District employs over 500 people and is one of the top recreational centers in all of Illinois. Like any large organization, account lockout issues created a major headache for Downers Grove Parks District's IT help desk. Users forgetting their passwords, getting locked out of their own systems, and calling the help desk for assistance became an everyday occurrence. On average, it took their help desk technicians around 30 minutes to respond to each password reset and account unlock ticket. This was a huge blow to the productivity levels of both its help desk personnel and its employees.
Downers Grove Park District was on the hunt for a self-service password reset and account unlock solution that would empower users to manage their accounts on their own, saving them time and effort. Since Downers Grove Park District was already a ManageEngine customer, they had an easy time finding what they needed in the ManageEngine product catalog. They came across ADSelfService Plus—ManageEngine's integrated password self-service and single sign-on solution for Active Directory—and found it to be the panacea for its password troubles.
Matthew Slocum, IT technician at Downers Grove Park
The self-service account unlock feature was the deciding factor that swayed the result in favor of ADSelfService Plus. This feature effectively solved Downers Grove Park District's frequent user account lockout issues. With ADSelfService Plus in action, they witnessed a drastic reduction in the number of account unlock and password reset tickets.
Matthew Slocum, IT technician at Downers Grove Park
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
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