Unlock Account
ADSelfService Plus allows an End User to self Unlock his account from a Web Browser when his account is locked out . This is done by validating the secret questionnaire.
- Click on 'Unlock Your Account' link under 'Is Your Account Locked?' in the Login Page. This opens the Unlock Your Account wizard.
- Enter the 'Domain User Name' in the text field provided.
- Select the Domain from the given list.
- Click on 'Continue'. This opens the Secret Questions page.
- Enter the correct answer set for the Secret Question and click 'Continue'.
- The Account page opens up. Click on the 'Unlock' button.
- In case your Administrator has set for additional Word Verification, Decipher the letters and enter them corectly in the text field provided.