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How ADSelfService Plus saved the day for InterGlobe Enterprises' IT Team

About InterGlobe Enterprises

InterGlobe Enterprises is a large Indian conglomerate holding leadership positions in aviation, hospitality, and travel-related services. Established in 1989 and headquartered in Gurugram, InterGlobe employs more than 24,000 professionals globally. Its business ventures include civil aviation (IndiGo), airline management, travel commerce, advanced pilot training, aircraft maintenance engineering, and real estate.

Company

InterGlobe Enterprises

Industry

Manufacturing/Supply

Location

India

Employees

30,000+

Business challenges

With more than 30,000 employees at InterGlobe, IT manager Gautam Gupta and his team found it challenging to address all the issues reported by end users at their company. It was becoming too much for the IT team to handle, so they began looking for a solution to help with everyday IT management.

"We have 25,000 to 30,000 users. We have Active Directory and Microsoft Exchange on-premises. So, our IT operations team in Delhi gets a lot of calls from different users about security and access issues."

Gautam Gupta, IT manager, InterGlobe Enterprises

The outcome

After looking at several solutions, Gupta and his team decided to go with ADSelfService Plus, a secure end-user password management portal from ManageEngine.

"We used to receive lots of calls about users wanting to reset their password. The call volume has reduced drastically with the help of the password reset tool."

Gautam Gupta, IT manager, InterGlobe Enterprises

Aside from ADSelfService Plus, InterGlobe is using two other ManageEngine solutions: ADManager Plus, an Active Directory management and reporting solution, and ADAudit Plus, an Active Directory auditing solution.

"These three solutions have increased our productivity and reduced our manual efforts. ADSelfService Plus greatly improved our efficiency and reduced our effort hours."

Gautam Gupta, IT manager, InterGlobe Enterprises

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.

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