Self-Service Approval Workflow:


By enabling the Self-Service Approval Workflow feature you can route self-service requests from end-users through your IT help desk for approval. Only after approval from the IT help desk, the self-service requests will be updated in Active Directory. This feature will help you take hold of users’ self-service operations and maintain control over what details get updated in Active Directory. Refer the image below for better understanding:


Approval Workflow Image


Steps to integrate ADSelfService Plus with a Workflow Provider


Before you can enable this feature, you need to integrate ADSelfService Plus with a workflow provider such as ADManager Plus (our Active Directory Management and Reporting solution). The requests created by users from ADSelfService Plus can be managed and executed by your IT help desk staff using ADManager Plus.

Below are the steps for integrating ADManager Plus and ADSelfService Plus:

Once integrated, you can enable Approval Workflow in ADSelfService Plus.


Steps to configure Self-Service Approval Workflow


Steps to configure Approval Workflow for Reset Password and Unlock Account Actions


If you have enabled approval workflow for reset password and account unlock actions, then you have to configure security questions. This will be used by the help desk technicians to verify end-users' identities before approving their actions. Follow the steps given below:

Since the answers (attribute values) to the security questions reside in Active Directory, you must run the "All Users Report" in ADManager Plus at least once after enabling approval workflow. This will pool all the existing values of the users' attributes and allow help desk technicians to review the users' answers to the security questions and approve them.

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