Wholesale distributor of plumbing supplies Hirsch Pipe & Supply Company has been serving clients in Southern California since 1933. As of today, Hirsch Pipe & Supply has 18 store locations and both a national and international sales team that services contractors and other wholesalers throughout the U.S. and the Pacific Rim.
Hirsch Pipe & Supply
Manufacturing/Supply
USA
500+
Like so many help desks, Edwin Proano and his team of technicians at Hirsch Pipe & Supply were receiving too many mundane tickets about passwords. Proano and his fellow support technicians knew that spending so much of their work hours handling account lockouts and forgotten passwords was wasting their time and the company's money, so they decided to deploy a self-service password reset solution.
Among the various options Proano considered, ADSelfService Plus emerged as the winner.
Edwin Proano, Technician at Hirsch Pipe & Supply
The solution became a big hit as soon as it was deployed.
Edwin Proano, Technician at Hirsch Pipe & Supply
Hirsch Pipe & Supply also has unique requirements since it's a 24/7 business, and Proano is happy with how ADSelfService Plus has helped with those challenges.
Edwin Proano, Technician at Hirsch Pipe & Supply
Proano and his team are pleased with how ADSelfService Plus has kept them out of the password reset loop. "Lower support costs and less burnout from unlocking accounts and resetting passwords" are just two reasons why Proano is happy with ADSelfService Plus.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
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