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Remote user password reset management

ADSelfService Plus enables work-from-home (WFH) users to reset their AD passwords securely and remotely, so they can accomplish their work without interruptions or security concerns due to password issues.


  • Enables remote users to reset their AD domain passwords and update local cached credentials.
  • Sends password expiration notifications to users and enables them to easily change their passwords from a web browser or a mobile app.
  • Adds an extra layer of security by implementing two-factor authentication for remote desktop users.

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The ADSelfService Plus advantage

How ADSelfService Plus helps reset passwords
for WFH and remote users

ADSelfService Plus supports self-service domain password reset for WFH and remote users by enabling users to reset Windows password from their own machines and updating the cached credentials through a VPN client. Here’s how it works:

Cached credentials update

All you need to do is install ADSelfService Plus, configure remote domain password reset through VPN, and deploy its password reset login agent to the users’ machines. Now, when users working from home forget their passwords or their passwords expire, they can simply reset their passwords from the login screen of their machines.


Don’t let password expiration interrupt your remote workforce

Password expiration is another major reason remote users are unable to access network resources or get locked out of their accounts. ADSelfService Plus supports sending password expiration notifications to remote users through email, SMS, and push notifications. The notification is completely customizable, supports attachment, can be sent every day, or on particular days, and even be emailed to users’ managers to make sure the users reset their passwords before expiration.

Remote desktop two-factor authentication (2FA)

Another challenge with a remote workforce is to ensure security during remote desktop activities. ADSelfService Plus supports 2FA for local and remote desktop Windows logons. Admins can force 2FA for all users or only to remote desktop users by configuring organizational units (OUs) and group-based policies in ADSelfService Plus. They can also choose from 15 different authentication methods, including biometrics, YubiKey, Google Authenticator, SMS and email-based OTP, and push notification authentication.


Deploying ADSelfService Plus for remote users

To make ADSelfService Plus available over the internet for remote users, refer to this guide. It contains step-by-step instructions, including how to set up a reverse proxy for improved security.

Empower your remote users with secure password self-service using ADSelfService Plus

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