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Reset Tools

Self-service password reset software for Active Directory and cloud applications

Password reset tickets: the bane of both IT teams and end users. When the number of password reset tickets increases, IT teams often push more critical issues down the queue, so that users don't have to put their work on hold for too long while their passwords are reset. When left unchecked, password reset tickets can become expensive; since close to 30 percent of all help desk tickets are caused by forgotten passwords, it's unsurprising that several large businesses have spent over $1 million trying to resolve password-related help desk calls.

ADSelfService Plus offers self-service password management as a solution for password reset tickets. Simply put, whether it's a forgotten Office 365 or Active Directory (AD) password, ADSelfService Plus enables users to reset their passwords on their own, without IT assistance.

Self-service password reset from anywhere, at any time

With the adoption of cloud applications and bring your own device (BYOD) policies increasing, users are leveraging multiple access points aside from their Windows PC to complete their work. ADSelfService Plus enables users to perform self-service password reset and account unlock, regardless of whether they're in the office, on the move, or at home.


Password reset from logon screens.

Allow users to reset passwords from their Windows, macOS, and Linux logon screens. Learn more

Password reset from mobile devices.

Empower users to reset their passwords from their Android and iOS devices. Learn more

Password reset from a private network.

Allow users to update their local cached credentials after a remote password reset. Learn more

Password reset from web browsers. 

Enable users to securely reset their password using a web browser. Learn more

Supported platforms

ADSelfService Plus supports multiple user directories including AD, OpenLDAP, AD LDS, G Suite, MS SQL, Salesforce, Office 365, AS400, HP UX, Oracle DB, and more.

Stringent multi-factor authentication techniques (MFA) to secure password resets

ADSelfService Plus enables admins to trigger a preconfigured authentication workflow once users initiates a password reset process. It offers over 14 authentication techniques including biometrics and YubiKey to authenticate users during self-service password reset and account unlock. Some users have access to sensitive business data, and if their account is cracked by a malicious hacker, it can lead to disastrous consequences. To combat this, ADSelfService Plus offers admins the option to enforce different authentication types for different types of users.

Configure MFA for self-service password resets in ADSelfService Plus

A complete list of authenticators supported by ADSelfService Plus

How to reset forgotten Windows passwords using ADSelfService Plus


Types of password reset tickets admins and help desk teams encounter from end users

  • I have forgotten my Windows login password.
  • I am not able to log in to my account.
  • Someone has changed my Windows XP password, and I want to reset it.
  • I am not able to log in to my account with my domain password.
  • How do I recover my account? How do I change my user password?
  • I have shared my password identity with my fellow employee and want to change it to a new password. How do I change my password in AD?
  • Can I use my neighbor's machine and change my domain password using a web browser?
  • Can I change my password from the Ctrl+Alt+Del screen?

These routine password queries can be eliminated using a self-service password reset tool like ADSelfService Plus.

Ensure 100 percent enrollment with ADSelfService Plus

Before users can take advantage of the password reset tool, they must complete enrollment. Users need to enter their mobile phone number and email address, answer security questions, or provide other details in ADSelfService Plus to register for self-service employee password management. Learn more about enrollment.

ADSelfService Plus enables IT admins to:


Send alerts

Notify users to enroll for password self-service via email and push notifications.

Force users to enroll

Force users to enroll when they log in to their machines with a persistent pop-up on their desktop.

Preload user profiles

Utilize users' existing AD information for enrollment.

Upload enrollment data

Automatically enroll users by importing enrollment data from CSV files or an external database.

Other key features of ADSelfService Plus

  • 1. Self-Service Account Unlock

    Allow users to unlock accounts and reset passwords for their cloud accounts, including Office 365, G Suite, Salesforce, and Zendesk in addition to their AD account. Learn about self-service account unlock.

  • 2. Password Synchronizer

    Organizations can effectively deal with password fatigue by syncing user domain passwords across enterprise applications like Office 365, G Suite, and Oracle. For password changes through the Ctrl+Alt+Del screen or resets via the ADUC console, the new password is synchronized across connected applications using a password sync agent. Learn about the password sync agent.

  • 3. Password Expiry Notifier

    Remind users of their upcoming AD password or account expiration date via email, SMS, or push notifications. Send multiple notifications at regular intervals so alerts don’t go unnoticed, ensuring users change their passwords before they expire. Learn about password expiration notifier.

  • 4. Password Policy Enforcer

    Admins can create multiple custom password policies using advanced password policy options to ban weak passwords, palindromes, etc. based on users’ privileges, and enforce these policies based on organizational units (OUs) and groups. Learn about custom password policies.

  • 5. Password reset notification

    Once users complete the self-service password reset process, ADSelfService Plus triggers an SMS, email, or push notification as a security measure. Learn about password reset notification.

  • 6. Comprehensive reports

    ADSelfService Plus helps admins by providing detailed reports like the Password Reset Notification report, Identity Verification Failure report, the Weak Password Users report, and more. Learn more about reports.

Benefits of ADSelfService Plus

  1. Improves ROI: Eliminates the major source of help desk calls. Calculate your ROI here.
  2. Improves IT security: Ensures users create strong passwords and secures endpoint logons.
  3. Improves user experience: Helps users reset passwords from anywhere, at any time.
  4. Helps with compliance: ADSelfService Plus helps comply with NIST, FFIEC, PCI DSSCJIS, Section 508, and HIPPA regulations.

Self-service password reset tool for Windows AD, Office 365, G Suite, etc.

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Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management