# ServiceDesk Plus MSP Cloud Masterclass 2026 — A course

Free, expert-led video lessons with Q&As, summaries, and quizzes.

Welcome to the 2026 Masterclass series, designed to help you get the most out of your ServiceDesk Plus MSP Cloud application. Each lesson focuses on a specific module and provides in-depth training on configurations, automations, customizations, and more. A new lesson will drop every month.

In this course, you will:

- Learn directly from product experts with in-depth video lessons.
- Get access to lesson summaries and useful resources.
- Reinforce your learning with short quizzes after each lesson.
- Get answers to all your questions.

## Why should you register for this course?

### Master MSP-specific configurations

Get your MSP service desk ready from day one.

### Run a profitable MSP business

Turn service delivery into a measurable revenue stream.

### Automate across the entire service life cycle

Minimize manual work and keep your service desk running like clockwork.

### Deploy end-to-end ITSM for your customers

Go beyond ticketing and deliver structured, audit-ready ITSM to every customer.

### Gain full visibility into client assets and infrastructure

Build a connected IT asset inventory that reflects the real state of every client environment.

### Leverage AI to work faster and smarter

Bring AI into every step of your support workflow.

## How it works

![Expert-led ServiceDesk Plus training sessions](https://cdn.manageengine.com/sites/meweb/images/service-desk-msp/images/servicedesk-plus-msp-training.png)

### Step 1

Click on **Register now** to enroll for the Masterclass. After clicking, you will be redirected to the TrainerCentral portal where this Masterclass is hosted and available for free.

### Step 2

Select **Enroll**, add your details in the signup form, and click on **Submit**.

### Step 3

You are registered and can start learning. New lessons will drop every month, and you will be notified when the lesson is available.

### Step 4

Once you complete the course, you will automatically receive a Masterclass completion certificate to your registered email address, from TrainerCentral.

## Agenda

- **May:** Lay the foundation for a scalable MSP service desk with ServiceDesk Plus MSP Cloud
- **June:** Streamline billing and business operations with PSA capabilities in ServiceDesk Plus MSP Cloud
- **July:** Put automation and AI to work across your MSP service desk using ServiceDesk Plus MSP Cloud
- **August:** Set up a structured, client-ready service catalog using ServiceDesk Plus MSP Cloud
- **September:** Build powerful, end-to-end incident workflows for your customers in ServiceDesk Plus MSP Cloud
- **October:** Take control of changes, releases, and client projects using ServiceDesk Plus MSP Cloud
- **November:** Achieve complete asset visibility and CMDB accuracy across all customer accounts with ServiceDesk Plus MSP Cloud

## Certification

![ServiceDesk Plus Cloud Certificate](https://cdn.manageengine.com/sites/meweb/images/service-desk-msp/images/sdp-msp-cloud-masterclass-certificate.png)

Complete all Masterclass lessons and earn a certificate to showcase your ServiceDesk Plus MSP Cloud expertise.