Masterclass 2025

Incident response playbook: Leveraging proven ITSM practices to transform IT operations with ServiceDesk Plus MSP

In the final episode of Masterclass 2025, we’ll discuss how to effectively manage major incidents in your clients’ IT environments using proven ITSM practices—like incident, problem, change, and project management. This session is all about boosting your incident response with clear, structured processes that keep services running smoothly.

Nov 26, 2025  
  • mc-date-icon

    Session 1

    11:00am GMT

  • mc-date-icon

    Session 2

    11:00am CST

  

Registrations for this episode will start soon! Stay tuned.

Watch previous episodes here

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A sneak peek into this epiosde's agenda:

mspmc-disc
  • Quickly resolving IT service outages to restore normal operations and identifying the underlying causes.
  • Enabling IT changes and deployments with minimal disruption and risk.
  • Successfully delivering large-scale IT projects on time and without extra work or added objectives.
  • Building a comprehensive knowledge base to resolve issues faster.

Schedule

  • 19

    Nov

    Handling major incidents with ServiceDesk Plus MSP

     

Note: The schedule is subject to change.

Meet our speaker

  • Aditya Oswal

    Product expert