# Bolster your ITSM by becoming more collaborative and efficient in Microsoft Teams with Copilot

Transform the way your technicians and end-users work, communicate, and collaborate by letting Copilot work alongside ServiceDesk Plus.

![Genai Copilot](https://www.manageengine.com/products/service-desk/ai/images/genai-copilot.png)

## Simplified service delivery with GenAI in Copilot

- Stay in the flow of your work without switching tools
- Retrieve ticket information in no time
- Act on tickets from within your Teams chat window
- Gain deeper insights by letting Copilot tabulate your ticket data
- Go beyond Teams and perform actions in Microsoft 365
- Build your own custom copilot to perform unique service desk actions

## Run intelligent ticket operations by getting the most out of ServiceDesk Plus and Copilot

By combining the strengths of ServiceDesk Plus and Copilot in Microsoft Teams, create seamless enterprise experiences and unlock enhanced productivity avenues. From effortlessly managing tickets right from within Teams to performing IT service operations through custom copilots, all with simple natural language prompts, Copilot opens up countless possibilities to enhance your ServiceDesk Plus and Microsoft 365 experience.

## Stop the context switch and stay in the flow of your work

Become more collaborative and efficient in Microsoft Teams with AI-powered search options that retrieve ticket information in no time with natural language prompts. Whether you're a service desk admin trying to understand your team's workload, a technician who wants to keep tabs on all your assigned tickets, or an end user who wants to track the status of your new laptop request, the answer is just a chat away within Copilot. No more juggling browser tabs.

![Copilot prompt](https://www.manageengine.com/products/service-desk/ai/images/copilot-prompt.png)

## Manage tickets, perform actions, and view summaries—all within a Teams chat

Enable technicians to act on tickets by carrying out common service desk actions like adding notes, picking up or delegating tickets, and performing status updates from within their Teams chat window. They can also prompt Copilot to generate concise summaries of the tickets that they'll have to take up.

![Copilot summaries](https://www.manageengine.com/products/service-desk/ai/images/copilot-summaries.png)

## Let Copilot handle the heavy lifting of sifting ticket information

No more sifting through your endless ticket queue to gain insights: Copilot can sort your tickets and generate detailed tables, helping you gain deeper insights and make data-driven decisions.

![Ticket queue](https://www.manageengine.com/products/service-desk/ai/images/ticket-queue.png)

## Go beyond Teams and streamline your ITSM processes within Microsoft 365

Want to remind yourself to follow up on a critical ticket or send an email through Outlook based on your ticket data? Simply ask, and Copilot will do the rest. It can set reminders for important tasks and even help you draft professional emails by pulling in the necessary information.

![Copilot email response](https://www.manageengine.com/products/service-desk/ai/images/copilot-email-response.png)

## Build your own custom Copilot, integrate disparate systems, and create unified experiences

Given that your employees rely on a robust ecosystem comprising different applications, it is important to ensure coordinated and elevated experiences end to end. With Copilot Studio, you can now build your own custom Copilot, connect it to your enterprise data, and deploy it in your preferred channels.

![Copilot studio](https://www.manageengine.com/products/service-desk/ai/images/copilot-studio.png)

![AI-assisted predictions](https://www.manageengine.com/products/service-desk/ai/images/ai-assisted-predictions.png)

## Other AI capabilities you might be interested in

### [Virtual agent](https://www.manageengine.com/products/service-desk/ai/virtual-agent.html?copilot)

![Virtual agent](https://www.manageengine.com/products/service-desk/ai/images/virtual-agent.png)

Spur technician productivity and foster self-service through personalized, AI-powered conversational assistance.

### [Generative AI](https://www.manageengine.com/products/service-desk/ai/chatgpt.html?copilot)

![GenAI-powered support](https://www.manageengine.com/products/service-desk/ai/images/gen-ai-powered-support.png)

Unlock a range of functionalities designed to improve efficiency and overall user experience with intelligent, GenAI-powered support.

### [Predictive intelligence](https://www.manageengine.com/products/service-desk/ai/predictive-intelligence.html?copilot)

![Predictive AI](https://www.manageengine.com/products/service-desk/ai/images/predective-ai.png)

Boost technician efficiency and slash resolution times by smartly anticipating outcomes with Zia's predictive AI.

### [Explore more features](https://www.manageengine.com/products/service-desk/help-desk-features.html?rel-fea)

Optimize and streamline all facets of your IT service management operations with purpose-built, out-of-the-box modules.