# Zia dashboard: Measure & track AI adoption in your service desk

## Measure and track AI adoption with the Zia dashboard

The Zia dashboard captures usage and adoption trends across various AI capabilities, helping administrators identify opportunities to double down on AI initiatives, keep tabs on LLM token consumption, and usage gaps.

![Zia dashboard](https://www.manageengine.com/products/service-desk/ai/images/ai-zia-dashboard.png)

### What can be measured within the Zia dashboard

- Track Zia's prediction volumes and trends
- Measure GenAI usage across capabilities, LLM providers, and users
- Keep tabs on intelligent knowledge search via Solution Assist
- Analyze sentiment trends across conversations and technicians
- View chatbot action counts and popular conversation flows

## Uncover how Zia's AI capabilities are gaining traction across the service desk

The Zia dashboard brings all Zia usage data into one centralized, visual interface so you can track feature adoption trends across various AI capabilities including intelligent recommendations, Code Generator, Solution Assist, and Sentiment Analysis. Whether you are evaluating uptake, tracking token consumption, monitoring user engagement, or identifying underused capabilities, this dashboard gives the visibility you need to stay informed.

![AI capabilities](https://www.manageengine.com/products/service-desk/ai/images/ai-capabilities.jpg)

## Know where predictive AI is doing the heavy lifting

![Zia predictive analysis](https://www.manageengine.com/products/service-desk/ai/images/predictive-ai.jpg)

Track how often Zia auto-applies predictions for key request fields like category, priority, technician, and group, revealing the uptake of predictive AI in daily ticket operations. With these insights, understand where AI is actively reducing manual effort in ticket triaging.

## Track GenAI adoption across capabilities, providers and users

![Generative AI capabilities](https://www.manageengine.com/products/service-desk/ai/images/generative-ai-frame.jpg)

Drill into usage counts for every GenAI-powered capability, and even spotlight overall and individual token consumption to evaluate adoption rates. Compare engagement across ChatGPT, Azure OpenAI, and the native Zia LLM to identify the optimal LLM that delivers on ROI.

## Keep tabs on how often Zia's Solution Assist delivers knowledge to users

![Zia's solution assist](https://www.manageengine.com/products/service-desk/ai/images/ai-agent-assist-solution.jpg)

Measure how frequently Zia's Solution Assist is triggered to retrieve and summarize solutions from the knowledge base. This widget counts both AI-generated knowledge summaries shared via the Zia chatbot and automatic solution suggestions in the request acknowledgement emails. Use these insights to strengthen knowledge management and boost self-service.

## Spot sentiment trends that define and impact service experiences

![AI sentiment analysis](https://www.manageengine.com/products/service-desk/ai/images/sentiment-analysis.jpg)

Gain clarity on how your service desk is perceived through overall sentiment summaries that highlight positive, negative, and neutral interactions. Drill down to assess how individual technicians contribute to these sentiments, and use those insights to strengthen communication and build a more empathetic support experience.

## Delve into how users are engaging with Zia’s conversational interface

![Zia conversational bot](https://www.manageengine.com/products/service-desk/ai/images/zia-chatbot.jpg)

Observe adoption trends across chatbot actions and blended conversations by monitoring invocation volumes, success rates, usage statistics, and top-performing actions and conversation flows to streamline and enhance support experiences that truly resonate with users.

## High-value AI capabilities you might be interested in

### [Generative AI](https://www.manageengine.com/products/service-desk/ai/chatgpt.html?virtual-agent)

![GenAI-powered support](https://www.manageengine.com/products/service-desk/ai/images/gen-ai-powered-support.png)

Unlock a range of functionalities designed to improve efficiency and overall user experience with intelligent, GenAI-powered support.

### [Virtual agent](https://www.manageengine.com/products/service-desk/ai/virtual-agent.html?chatgpt)

![Virtual agent](https://www.manageengine.com/products/service-desk/ai/images/virtual-agent.png)

Spur technician productivity and foster self-service through personalized, AI-powered conversational assistance.

### [Predictive intelligence](https://www.manageengine.com/products/service-desk/ai/predictive-intelligence.html?virtual-agent)

![Predictive AI](https://www.manageengine.com/products/service-desk/ai/images/predective-ai.png)

Boost technician efficiency and slash resolution times by smartly anticipating outcomes with Zia's predictive AI.

### [Explore more features](https://www.manageengine.com/products/service-desk/help-desk-features.html?rel-fea)

Optimize and streamline all facets of your IT service management operations with purpose-built, out-of-the-box modules.