Accounts
ManageEngine SupportCenter Plus allows you to maintain valuable customer information and keep it up-to-date. The account information gives you details of the contacts, products and contracts associated to an account. Furthermore, for accounts with branches in different locations, each branch is added as a sub account of the account. Thus maintaining information of the branches of an account too.
Adding each and every account manually and keeping it up-to-date can be tedious and wearisome. Hence SupportCenter Plus provides two easy ways to add your Customer information.
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Importing from Outlook
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Importing from CSV and schedule a CSV import.
Importing from Outlook
The SupportCenter Plus Outlook edition is productivity-enhancement software that can be used with SupportCenter Plus system and Microsoft Outlook. The Outlook edition can be installed on user's MS Outlook as a plugin, which can be used to synchronize the contacts in between Microsoft Outlook and the SupportCenter Plus. [To know more refer, MS-Outlook Integration with SupportCenter Plus]
Importing from CSV & Scheduling CSV Import
The easy-to-use CSV import option quickly imports all the relevant information from the existing database and also provides an option to keep the database in sync with the organization's customer database.