SupportCenter Plus

    Menu Invocation

     

    The Menu Invocation settings enables you to invoke any custom class or script file, right from the Request page through a click on the Request Actions menu. With this setting, different action menus can be created and a custom class or script file can be associated with the menu to perform specific action. The menu created here will be listed under the Actions menu in the Request Details page.

     

    To configure Menu innovation settings,

    1. Click on the Admin tab in the header pane.

    2. Click the External Actions auto-invo-iconicon under the Main Settings block. The resulting page displays the External Actions - Menu Invocation list page. From this page you can add, edit, delete and enable or disable the menu.

    Follow the steps given below to configure invocation menu.

     

    Add New Menu

      1. Click New Menu link available at the top right corner of the Menu Invocation list page.

      2. Enter the Menu Name to identify the invocation action.
      3. Specify the Display Text that should be displayed in the Actions menu available in the Request Details page.

      4. If you wish to make this menu visible to all the request templates, then select Show this menu for all Templates option.
      5. If you wish to make this menu visible to particular request templates, then enable Select Template option. Select the templates from the Available Templates list box and click Assign >> button. The selected templates will get listed in the right side column of the list box. To select multiple templates, use Ctrl or Shift key.
      6. Choose Show this menu for all Roles radio button, if you wish to make this menu visible to all the Roles.
      7. Select the support rep roles to which this menu should be visible, by enabling Select Role option and select the appropriate support rep role from the drop down list. If you would like to add a new role, then click Add New Role link which will take to the Add New Role page.

        NOTE: By default, the menu created here will be displayed (under Request Details page) to Global administrator and Business Unit administrator.

      8. Select the Execute option from the drop down between Execute Script or Execute Class from the drop down.

        • If you select the Execution Type as Class, then you need to specify the Executor class in the field provided. For example, "com.scp.jira.jiraImplementation".

        • If you select the Execution Type as Script, then you need to specify the name and path of the script file in the field provided. For example, "cmd / c Index.bat". By default the scripts will run from "[SCP_Home]/custom_scripts/” directory.

    NOTE: We have provided default implementation for JIRA and ServiceDesk Plus Integrations. Refer, "JIRA Integration" and "ServiceDesk Plus Integration" for more information.

    1. Click Save. The menu gets added to the Menu Invocation list page.

    To disable the menu visibility for the support rep or contact, hover the mouse over the menu which you want to disable and click Disable link. The disable menu is indicated with disablemenu-icon icon. To enable the menu, hover the mouse over the menu which you want to enable and click Enable link. The enabled menus are indicated with default_icon icon.

     

    Edit Menu

    1. Click the Edit link beside the Menu Name you wish to edit.
    2. Modify the details as required.
    3. Click Save to save the changes performed.

    Delete Menu

    1. Click the Delete link beside the Menu Name you wish to delete. A confirmation dialog is opened.
    2. Click OK to proceed with the deletion. If you do not want to delete the menu, then click Cancel.

     

     

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