Configuring Product
Commodities purchased by the account are called products in SupportCenter Plus. You can either import all the product details into the application using Import Products from CSV [ Refer Importing Sales Details ] or you can add the products purchased manually and associate them to accounts. Say, Dell Latitude D600 is a product representing Dell Laptops.
To access the product configuration page,
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Click the Admin tab in the header pane.
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Click on Product icon
under the Account Settings block. The product list view page opens. From this page you can add, edit and delete a product.
Add Product
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Click Add Product link.
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In the Add Product form, enter the Product Name. This field is mandatory.
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Choose the Product Type under which you would like to classify the product from the drop down.
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Enter the Part No. of the product.
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You also have an option to enter the Warranty Period of the product by choosing the number of years and months from the drop down.
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Enter the purchased price of the product in Unit Price ($) field.
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If you have added any Additional Product Details fields then the additional fields is displayed under Additional Product Details block.
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If required, add relevant Comments for the product.
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Click Save. The product is added to the product list.
Edit Product
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Click the Edit icon
beside Product Name you wish to modify the details.
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In the Edit Product form, you can edit all the fields mentioned in the add product procedure.
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Save the changes.
Delete Product
A product can be deleted only if it is not being referenced elsewhere. To delete a product,
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Click the Delete icon
beside the Product Name. A confirmation dialog is opened.
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Click Ok to proceed with the deletion. The product is deleted from the list. If you do not wish to delete the product, click Cancel.