| Features | Standard Edition | Professional Edition | Enterprise Edition |
|---|
| Portal (formerly Business Units) | 1 | 10 | 20 |
| Email Response Management | | | |
| Request sharing | | | |
| Request collaboration | | | |
| Contracts (automated billing) | | | |
| Billing Module | | | |
| Account and Contact Management | | | |
| Knowledge Base | | | |
| Product Catalog | | | |
| Customer Portal | | | |
| Active Directory Integration | | | |
| Import from CSV files | | | |
| Survey | | | |
| Fail-over Service | Add-on | Add-on | Add-on |
| Help Desk Reports | | | |
| Dashboard and Analytics | | | |
| API | | | |
| Live Chat | | | |
| Custom module | | | |
| Business Rules | | | |
| SLA Management | | | |
| Automation Bundle |
| Request Life Cycle | | | |
| Custom Trigger | | | |
| Request Timer Actions | | | |
| Support Rep Auto Assign | | | |
| Custom Schedules | | | |
| Custom Functions | | | |
| Custom Menu | | | |
| Page Scripts | | | |
| Webhooks | | | |
| Field and Form Rules | | | |
| Global Field and Form Rules | | | |
| Operating System Supported |
| Windows | | | |
| Linux | | | |
| Database Supported |
| PostgreSQL | | | |
| MS SQL | | | |
| App Support (iPhone and Android) | | | |
| Computer Telephony Integration (CTI) | Add-on | Add-on | Add-on |
| Remote Assistance (Zoho Assist) | Add-on | Add-on | Add-on |
| Zoom Integration | | | |
| Maps Integration | | | |
| Salesforce CRM Integration | | | |
| Zoho CRM Integration | | | |
| Zoho Analytics Integration | | | |
| Free up to | 5 Support Reps | NA | NA |
| No. of Contacts (Customer Logins) | Unlimited | Unlimited | Unlimited |