We recommend users to move to the latest version, Remote Access Plus build #11.3.2400.15
If your build number is |
Upgrade to build number |
SHA 256 Checksum Hash Value |
---|---|---|
10.0.252 to 10.0.466 |
84D512C30C2995B4994698CFDCF00BA62A2B33A2A4466934427C80F6EBC0BAAD |
|
10.1.2119.1 to 11.2.2246.1 |
37d1f7de249280b44b7f93dce1558022c8978db34a4a07bdf56b86743966614c | |
11.2.2300.1 to 11.3.2400.20 |
53e1deeff38a9ec14618ac0fa858deff8414836563c4b5d01c44ca2b0b2fd1ad |
You can find your build number at the top right corner of Remote Access Plus web console.
Open services.msc --> Find ManageEngine Remote Access Plus Server --> Stop the service.
If you have installed Remote Access Plus Server on Windows Vista, Windows 7, Windows 2008 Server, Windows 8, or Windows 2012 Server, you should login as a default administrator before running the Update Manager tool.
This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
If you still have troubles in updating Remote Access Plus to the latest build, write to us at remoteaccessplus-support@manageengine.com
You can find the build number at the top right side corner of Remote Access Plus product.