SupportCenter Plus

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Customer Support Software, Help Desk Software

Customer Support Software, Help Desk Software Customer Support Software Request Personalized Demo

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Benefits

Customer Support Software-Multi-Channel CommunicationMulti-Channel Communication

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Customer Support Software-Business UnitsBusiness Units

Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature

Customer Support Software-Email Response ManagementEmail Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Customer Support Software-Self-Service PortalCustomer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Customer Support Software-Knowledge Base and SolutionsKnowledge Base and Solutions

Stop losing productivity on repetitive queries; Make first-call resolution a reality.

Customer Support Software-Account & Contact ManagementAccount & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.

Customer Support Software-Contracts & SLA ManagementContract, SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Customer Support and Service Software-Time Tracking & Customer BillingTime Tracking & Customer Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Customer Support and Service Software-Reports, Dashboards & KPIsReports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Customer Support Software-Computer Telephony IntegrationComputer Telephony Integration

“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

Customer Support Software-Integrates with the organizational eco-systemIntegrates with organizational eco-system

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Customer Support Software-Multi-Language SupportMulti-Language Support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 13 languages.

Customer Support Software - Work flow
Customer Support Software - Watch Video Customer Support Software

Success stories...

Customer Help Desk Software - Comlink Solutions "How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product" Paul Ghanem,
Comlink Solutions
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Customer Help Desk Software - Innovateq Pty Ltd. "I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services" Danny Hadjiantonakis,
Innovateq Pty Ltd.
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Customer Help Desk Software - Informi GIS A/S "We did extensive testing of many customer support software and this is the best" Rasmus Hassing Larsen,
Informi GIS A/S.

SupportCenter Plus works with

Platforms: Windows 9x, Windows XP, Windows Vista, Windows 7, Linux
Browsers: Internet Explorer 7and Above, Firefox 3 and Above, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: MySQL, MSSQL 2003, 2005, 2008, 2008 R2