ManageEngine
software maintenance
and support services
At ManageEngine, we believe every customer is important and is the reason for our existence. We also realize that our growth lies in keeping our customers happy. Our support is available 24 hours a day & 5 days a week, except public holidays.
Email support
ManageEngine provides email support (during the business hours) for signing-up, usage assistance, problem diagnosis and resolution, clarification in documentation, and technical guidance. Fill out the form below and we will get back to you.
Important notes:
- Please provide as much information as possible to make sure you get the right response.
- To report a bug, kindly tell us the steps to re-produce.
Telephone support:
Customers can avail telephone support for the following:
- To report a problem and get technical assistance.
- Following up on a problem.
- Communicating the priority.
- Getting the status on your current problem etc.
24Hrs
Monday - Friday
USA: +1-888-720-9500 & +1-888-791-1189
UK: 0800 028 6590
Australia: 1800 631 268
China: +86 400 660 8680
India: +91-44-67447001 & 71817001
Support entitlement
| S.No. | Description | 30 Day Evaluation Support | Paid Support* |
| 1. | Acknowledgement | 2 Business Days | 1 Business Day |
| 2. |  |
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| 3. | On-line Access | |
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| 4. | Remote Connect |  |
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| 5. | Service Pack | |
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| 6. | Minor Release | |
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| 7. | Telephone | |
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* For Perpetual license model, Support has to be purchased separately and for Annual Subscription License Model, Support cost is included.
Terms and conditions of Support plans, support features, pricing and support availability are subject to change. For current plan please contact sales@manageengine.com.