How do I use Desktop Central MSP to create login details for a user to access the details of a specific customer?
This document provides steps to use Desktop Central MSP to create login details for a user to access the details of a specific customer. As a Managed Service Provider (MSP), you can provide access to Desktop Central MSP for your users by creating login details for each user. While creating the login details for a user, you can select the customers whose details you want the user to have access to. For example if you are creating a user for the customer called ManageEngine, with the role of a technician, you must only add ManageEngine in the list of selected customers.
It is recommended that you retain administrative access and provide customers with read-only access because not all the settings that are controlled by an administrator are customer-specific.
Note: Assign the Guest role to your customers. For more information, read the Roles section in this document.
Some settings like mail server settings and proxy settings are global settings and apply to all customers. If customers have administrative access, they could change certain settings without knowing. Any changes made to global settings will affect all the customers.
A role comprises a set of tasks that are completed by a person with reference to a specific process. For example the tasks that comprise the role of an administrator include creating and providing login credentials to users.
To create login details for a user to access the details of a specific customer, follow the steps given below:
You have created login details for a user to access the details of a specific customer.