Remote Desktop & Mobile Device Management Software for MSPs

Agent Installation - Change Name/IP/Port Number of Desktop Central Server

Problem

You want to update a new DNS name/ip and port number of the Desktop Central Server in the agents (Client Computers) that are already installed

Cause

You have moved your Desktop Central Server to another machine which has a different name/ip and port number.

Resolution

You can change the following in the Desktop Central Agents that have been already installed:

• The Name or the IP Address of the Desktop Central Server
• The HTTP and HTTPS ports that are used by the Desktop Central Agents to communicate with the Server
• The mode of the communication as HTTP or HTTPS

To change the values,

1. Download the configureDCAgentServerCommunication.txt and rename it to configureDCAgentServerCommunication.vbs
2. Copy the script to the client computers whre the agent is installed.
3. Open a command prompt (start --> Run --> cmd and press enter)
4. Execute the command given below:

   cscript configureDCAgentServerCommunication.vbs <DCServerName> <DCServer IP Address> <DCServer HTTP Port> <DCServer HTTPS Port> <DCServerAgent Comm Protocol>

   Example: cscript configureDCAgentServerCommunication.vbs joe.manageengine.com 192.168.112.146 8020 8383 http

Applies to: Server Migration, Agent-Server Communication

Keywords: Update Server Details, Agent-Server Communication