Desktop Agent Uninstallation MSP

Agent Uninstallation - Uninstall Desktop Central Agent from client computers

Problem

Your clients' are unable to uninstall the Desktop Central Agent from Add/Remove Programs, as there is no provision available to do the same.

Cause

You may encounter this problem if, you have enabled the "Disable Uninstallation Option in Control" check box under Admin -> "Global Settings" -> "Agent Settings" while deploying agents to computers.

Resolution

Revoke User Permissions to Add/Remove Programs

If you want to allow your users to uninstall agent from client machines,

  1. Go to Customers and select Add Computers.
  2. Uncheck "Disable Uninstallation Option in Control" under "Configure Agent Settings."

The update will get reflected during the subsequent communication between the Agent and the Server. And the users will be able to see options to add or remove under the Add/Remove Programs section.

Uninstall from Client Machines individually

Using this method, you can manually uninstall the agents from the desired client computers.

  1. Download the dcagentuninstall.txt and rename it to dcagentuninstall.bat.
  2. Execute this script from the client computers to uninstall the Desktop Central Agent.

Applies to: Agent Uninstallation, Manual Uninstallation

Keywords: Agent Uninstallation, uninstall agent manually, Desktop Central Agent removal, Desktop Central Tray Icon

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