Remote Desktop & Mobile Device Management Software for MSPs

Not receiving Inventory Alerts

Problem

You have set up inventory alerts, but you do not receive any alerts.

Cause

You will not receive inventory alerts if you have not configured the Mail Server Settings in Desktop Central MSP Server.

Resolution

Configure Mail Server settings in Desktop Central MSP Server: Follow the steps given below to configure mail server settings.

1. Click the Admin tab to invoke the Admin page.
2. Click the Mail Server Configuration link. This opens the Configure Mail Server Settings page.
3. Specify the name and port of the mail server.
4. If it requires authentication, select the Requires Authentication check box and specify the user name and password.
5. Click Save to save the configuration.

Applies to: Software Inventory Alerts, Schedule Hardware Inventory Alerts, Notify Asset Management

Keywords: Software Inventory Alerts, Hardware Asset Alerts, Track Software Inventory, Monitor Hardware Assets, Manual Scanning, Asset Scan, Inventory Reports