Remote Desktop & Mobile Device Management Software for MSPs

Patch DB Update Failure

Problem

Desktop Central Patch DB Update fails with the error message - "Bug in authorization handling : server refused the given info 10 times."

Cause

This error will be shown if, the specified proxy credential is no longer valid i.e., the proxy credentials have changed and you have not updated the details in the Desktop Central MSP Server.

Resolution

You can resolve this issue as follows:

• Check and Update the Proxy user name/password: If the proxy credential specified is no longer valid, go to Admin tab> Proxy Settings> Update the username and password in the HTTP Proxy Configuration section.

Applies to: Patch DB Update, Desktop Central Patch Update, Patch DB Update Failure

Keywords: Patch DB, Desktop Central Patch DB Update Failure, Unknown username, Unknown Password, Update Proxy Credentials